1st Nissan of Simi Valley - Service Center

They diagnose the car on the 29 of Dec, first they couldn't find my extended warranty, then lost the paper with my extended warranty, so I had to supply another copy. Called to check on status on the couldn't find my extended warranty, then lost the paper with my extended warranty, so I had to supply another copy. Called to check on status on the 9th of January, was told the inspector did not show, yesterday you tell me you can't reach extended warranty company & ask me to call to get a hold of them. Talk to warranty company & they tell me the inspector was there on Monday & sent the inspector again January 11th. Even the extended warranty company said this is taking far too long. I've been paying on it since to 2nd of January. I'm in the automotive industry myself, I have worked as a technician, a service advisor & parts consultant. You refuse to give a loaner or cover a rental. I'm going on over 2 weeks out of pocket rental. 2 WEEKS, livid isn't the beginning of my feelings about the situation. Diagnose 2 days in, take a week get ahold of extended warranty & another week to tell me whether or not you can get the parts. THEN tell me it will take about 5 days to get the part, 2 days to do the work & tell me the tech will be working on other cars once the parts get there. With the information I have been told & as has been described by the writer, this is a 15-20 min job with maybe an hour of recalibrate. More

I missed seeing Robert. He has taken care of all our cars for several years. I was, however, very pleased with Martha's diligence and care for my car and providing me wi He has taken care of all our cars for several years. I was, however, very pleased with Martha's diligence and care for my car and providing me with a cup of coffee (needed). Thank you very much More

Everyone is so friendly! Quick service! The lady working the service department desk is great! Quick service! The lady working the service department desk is great! More

Jaime was extremely accommodating to my needs. My service was completed nicely. They where nice. My service was completed nicely. They where nice. More

So sorry to hear Robert’s health issues . He is one fantastic service attendant. Always great to talk to. Hope he recovers and comes back to work. He is one fantastic service attendant. Always great to talk to. Hope he recovers and comes back to work. More

Robert Martel has taken care of my cars since 2001. I just heard that he has retired due to an injury. I am so sad to hear this. Sending my best wishes and thoughts to his family and him. He is THE BES I just heard that he has retired due to an injury. I am so sad to hear this. Sending my best wishes and thoughts to his family and him. He is THE BEST! More

Fast, efficient. I don't feel like I am being oversold on work that needs to be done or can be done later. Excellent service personnel. I don't feel like I am being oversold on work that needs to be done or can be done later. Excellent service personnel. More

The service representative, Rafael was very courteous and helpful! The service was done within the time promised. helpful! The service was done within the time promised. More