Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

1st Nissan of Simi Valley - Service Center

Simi Valley, CA

4.7
69 Reviews
Call Service Center (805) 433-9357

69 Reviews of 1st Nissan of Simi Valley - Service Center

Sort by
January 12, 2023

I missed seeing Robert. He has taken care of all our cars for several years. I was, however, very pleased with Martha's diligence and care for my car and providing me wi More

by Dr. Leland S Shapiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Martel, Martha Hernandez
Report | Print
Jan 18, 2023 -

1st Nissan of Simi Valley responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Bob Bailey, General Sales Manager | bbailey@firstautogroup.com

January 08, 2023

Everyone is so friendly! Quick service! The lady working the service department desk is great! More

by Grammio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Bradbury, Martha Hernandez
Report | Print
Jan 11, 2023 -

1st Nissan of Simi Valley responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Bob Bailey, General Sales Manager | bbailey@firstautogroup.com

December 17, 2022

Jaime was extremely accommodating to my needs. My service was completed nicely. They where nice. More

by thegiftoftherapy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Almanza
Report | Print
Dec 21, 2022 -

1st Nissan of Simi Valley responded

Thank you for sharing this great feedback with us. I feel our service department is what makes 1st Nissan of Simi Valley special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Bob Bailey, General Sales Manager | bbailey@firstautogroup.com

November 28, 2022

So sorry to hear Robert’s health issues . He is one fantastic service attendant. Always great to talk to. Hope he recovers and comes back to work. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Martel
Report | Print
Dec 01, 2022 -

1st Nissan of Simi Valley responded

Thank you for reaching out! Robert is a valued member of our team. Sincerely, Bob Bailey, General Sales Manager | bbailey@firstautogroup.com

June 17, 2022

Robert Martel has taken care of my cars since 2001. I just heard that he has retired due to an injury. I am so sad to hear this. Sending my best wishes and thoughts to his family and him. He is THE BES More

by tlmboobear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Martel
Report | Print
Jun 23, 2022 -

1st Nissan of Simi Valley responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Robert has done for 1st Nissan of Simi Valley and our customers. We will certainly miss him and will pass along your best wishes. Please let us know if there is anything else that we can assist you with. Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

June 04, 2022

Fast, efficient. I don't feel like I am being oversold on work that needs to be done or can be done later. Excellent service personnel. More

by mlueken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez
Report | Print
Jun 08, 2022 -

1st Nissan of Simi Valley responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

April 11, 2022

Raphael was friendly and helpful and although the repairs were costly, they were relatively quick and I got a good deal in the end. More

by T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez
Report | Print
March 26, 2022

The service representative, Rafael was very courteous and helpful! The service was done within the time promised. More

by Frank B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez
Report | Print
Mar 30, 2022 -

1st Nissan of Simi Valley responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

March 17, 2022

Rafael Martinez was not friendly service advisor, did not smile, and didn't try to accommodate me in trying to get to work on time. Once the manager who overheard the conversation from the back, he came out More

by jdhomes100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rafael Martinez
Report | Print
January 06, 2022

Took my car in for Recall Service and Scott was very help and informative. Wasn't pushy and got my car back when promised. More

by sapaulson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jan 11, 2022 -

1st Nissan of Simi Valley responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

1
2
3
...
7