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1st Nissan of Simi Valley - Service Center
Simi Valley, CA
69 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
69 Reviews of 1st Nissan of Simi Valley - Service Center
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May 08, 2024
Communication, friendliness, and very efficient. I love this new Nissan Service Department!!! I will send all my family and friends. Extremely satisfied! I love this new Nissan Service Department!!! I will send all my family and friends. Extremely satisfied! More
by hamidjoon
Employees Worked With
Other Employees :
Jordan, Jose, and Christopher, Robert Martel
February 02, 2024
Jonathan was knowledgeable, courteous and professional. He answered all of my questions. The work on my car was completed quickly and done well. Thank you! He answered all of my questions. The work on my car was completed quickly and done well. Thank you! More
by rpal9
Employees Worked With
Jonathan
November 22, 2023
Everyone in the Maintenance Department with whom I interacted listened to my concerns and answered them clearly. Especially, Martha H. is very capable and knowledgeable, and kept me informed and upda interacted listened to my concerns and answered them clearly. Especially, Martha H. is very capable and knowledgeable, and kept me informed and updated as my service progressed. Of all the service departments elsewhere with which I've dealt, First Nissan is by far the best in customer care, which is why I come the extra distance to First Nissan from the San Fernando Valley. More
by Rick W.
Employees Worked With
Martha Hernandez
July 27, 2023
Martha provided incredible customer service. Her due diligence was greatly appreciated! The service is outstanding at First Nissan! Her due diligence was greatly appreciated! The service is outstanding at First Nissan! More
by BLB
Employees Worked With
Other Employees :
Robert Martel, Patrick Krainc, Rafael Martinez, Felix Hernandez, Martha Hernandez, Jaime Almanza
April 08, 2023
I have been with this dealership for many years. At my recent visit I was assisted by Martha Hernandez, service advisor. I called as I noticed an issue with my car starting. She provided excellent At my recent visit I was assisted by Martha Hernandez, service advisor. I called as I noticed an issue with my car starting. She provided excellent service by getting my car in right away, providing an estimate and my battery was replaced. Her demeanor was professional and more importantly caring about my situation. It is nice to see that there are women in the service area. More
by cornelia.romey
Employees Worked With
Martha Hernandez
March 20, 2023
All of the staff at First Nissan worked extremely efficiently and were very accommodating with my 2011 Nissan X-Terra and it's servicing. Mr. Jaime Almanza and his service writers have amazing custo efficiently and were very accommodating with my 2011 Nissan X-Terra and it's servicing. Mr. Jaime Almanza and his service writers have amazing customer service skills and I believe my X-Terra will be running great for many years to come, thanks to the excellent service provided by First Nissan's service department. More
by Len
Employees Worked With
Martha Hernandez
March 04, 2023
Regularly I go for service after I bought my rogue with them. In service department, MARTHA the best person , ready to help you to get Everything made right and also ready to get you comfortable while you them. In service department, MARTHA the best person , ready to help you to get Everything made right and also ready to get you comfortable while you wait, she knows everything and acts like part of your family More
by al
Employees Worked With
Martha Hernandez
January 16, 2023
Martha communicated throughout my service visit. She was genuinely understanding of my situation and was able to get my repair done quickly and at the best price possible. I try appreciated how we She was genuinely understanding of my situation and was able to get my repair done quickly and at the best price possible. I try appreciated how well she communicated status and went through the cost share of the repairs being done. I was pleasantly surprised when my costs were $100 lower than anticipated. It was very easy to pay for my repairs online ahead of pickup, and when I arrived I received my repaired vehicle quickly. It was truly a no hassle and easy experience. Thank you Martha and First Nissan for the world class service you provided! That’s how you do it. Kudos to you! More
by rich
Employees Worked With
Martha Hernandez
January 16, 2023
They diagnose the car on the 29 of Dec, first they couldn't find my extended warranty, then lost the paper with my extended warranty, so I had to supply another copy. Called to check on status on the couldn't find my extended warranty, then lost the paper with my extended warranty, so I had to supply another copy. Called to check on status on the 9th of January, was told the inspector did not show, yesterday you tell me you can't reach extended warranty company & ask me to call to get a hold of them. Talk to warranty company & they tell me the inspector was there on Monday & sent the inspector again January 11th. Even the extended warranty company said this is taking far too long. I've been paying on it since to 2nd of January. I'm in the automotive industry myself, I have worked as a technician, a service advisor & parts consultant. You refuse to give a loaner or cover a rental. I'm going on over 2 weeks out of pocket rental. 2 WEEKS, livid isn't the beginning of my feelings about the situation. Diagnose 2 days in, take a week get ahold of extended warranty & another week to tell me whether or not you can get the parts. THEN tell me it will take about 5 days to get the part, 2 days to do the work & tell me the tech will be working on other cars once the parts get there. With the information I have been told & as has been described by the writer, this is a 15-20 min job with maybe an hour of recalibrate. More
by apenn31
Employees Worked With
Vince
