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1st Kia of Simi Valley - Service Center
Simi Valley, CA
41 Reviews
41 Reviews of 1st Kia of Simi Valley - Service Center
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September 21, 2016
Friendly and great service Jimmy in the service department was really helpful right from the beginning. I waited in the lounge and he kept me in the loop about my car. Thank yo Jimmy in the service department was really helpful right from the beginning. I waited in the lounge and he kept me in the loop about my car. Thank you for a great experience. More
by Happy guest
Employees Worked With
Jimmy
August 04, 2016
Suburb service staff specifically robyn The email system you have in place is exceptional. It not only reminds you of your appointment but as the service progresses throughout the day it upd The email system you have in place is exceptional. It not only reminds you of your appointment but as the service progresses throughout the day it updates you with that as well. Robyn has always taken care of us over the 15 years and 3 Kia's we have had. Great Job Simi Valley Kia! More
by Boeingdan
Employees Worked With
Vincent Rejkowski, Robyn Randle
June 26, 2016
Reliable, friendly, and timely service...always. Warm, efficient customer service from staff members who are familiar with me and my vehicle. Robyn takes great care of me and my car is always ready w Warm, efficient customer service from staff members who are familiar with me and my vehicle. Robyn takes great care of me and my car is always ready when, or before, they say it will be. More
by Rvdan47at
Employees Worked With
Robyn Randle
June 03, 2016
Robyn Rocks! Robyn was probably the first person I met from Simi Valley 1st Kia's Service Dept in 2003. She's still GREAT in 2016! She makes a personal effort, e Robyn was probably the first person I met from Simi Valley 1st Kia's Service Dept in 2003. She's still GREAT in 2016! She makes a personal effort, every time I visit, to ensure I receive the best price, exactly the services requested or authorized, and fastest completion time. She's an absolute delight to work with every single time... and there have been a LOT of times we've worked together to maintain my 3 Kia Optimas since 2003. More
by Diane Kulisek
Employees Worked With
Robyn Randle
May 29, 2016
10k mile service Amazing service staff! They are very friends , personable and cognoscente of ones time. Robyn is a wonderful advisor and makes sure everything is don Amazing service staff! They are very friends , personable and cognoscente of ones time. Robyn is a wonderful advisor and makes sure everything is done to customers specifications and satisfaction. Best service center and staff I have ever dealt with! More
by Pattykia
Employees Worked With
Johnny Kia, Robyn Randle
January 26, 2016
Great Service and a great place to buy a car We have bought 3 Kias from here and another car from First Nissan. Kias service manager, Vince, and his assistant Robin are friendly and thorough. Th We have bought 3 Kias from here and another car from First Nissan. Kias service manager, Vince, and his assistant Robin are friendly and thorough. Their constant diligence is one of the reasons we will probably buy our next vehicle from First Kia. More
by Postalmayhem
Employees Worked With
Vincent Rejkowski, Robyn Randle, Armando Avila
October 28, 2015
Great Service Brought my Kia Sportage in for its first service. I live out of town, and everything went like clockwork. In at 9:am and out by 10:30. Brought my Kia Sportage in for its first service. I live out of town, and everything went like clockwork. In at 9:am and out by 10:30. More
by Slentzy
Employees Worked With
Johnny Kia, Vincent Rejkowski, Robyn Randle, Kelly Stratton
September 25, 2015
Great Service Good customer service, very happy with the work that was done on my car. I would recommend them to my friends. I will be back. Good customer service, very happy with the work that was done on my car. I would recommend them to my friends. I will be back. More
by barbs4444
Employees Worked With
Robyn Randle
September 08, 2015
Excellent Service @ Kia of Simi Valley Vince is outstanding. Always doing above and beyond to make the customer happy. He runs an outstanding operation with his team. If i ask for anythi Vince is outstanding. Always doing above and beyond to make the customer happy. He runs an outstanding operation with his team. If i ask for anything extra-he aims to please. More
by spectra
Employees Worked With
Vincent Rejkowski
October 15, 2014
Service staff and General Sales Manager are terrible After leaving a negative review the General Sales Manager prompted me to contact him directly for a resolution. After two emails and a phone call, I' After leaving a negative review the General Sales Manager prompted me to contact him directly for a resolution. After two emails and a phone call, I've received no response from "Johnny Kia". Very unprofessional. DO NOT buy or have a car serviced at First Kia Simi Valley. I urge you to take your business somewhere else. I had to have warranty work on my 2014 KIA Forte due to the electronic power steering going out at 3300 miles. It's not a big deal, its under warranty, or so I thought. They refused to provide a rental car until after I complained profusely. The car was down for a week and not having a rental car would not be a viable option. They "fix" the issue by replacing the steering column, however, they did it wrong. When I got the car back the steering wheel controls did not work, the power steering was sloppy, and the steering wheel was not put on straight. Turns out the technician didn't plug the electronics back in and put the steering wheel back on crooked. I take it back and tell them to fix it right this time. They flat out refused a rental car this time even though the mistake was their fault. Even after complaining about it again, they refused a second rental car. So much for having a car to drive to work. Two days later, they plug the electronics back in and say they put the steering wheel back on straight. The electronics on the steering wheel work again, but guess what; the steering wheel is still not straight! This isn't rocket science, put the wheel on straight! Instead, when I have the wheel straight the car pulls to the right! In order to go straight the steering wheel has to be turned to the left. RIDICULOUS! I take it back and they refuse to correct it or do anything to compensate for the inconvenience, stating that the wheel is on as straight as they can get it. BS! The wheel is cocked to the left by 20 degrees!!! A simple alignment and toe adjustment will fix the issue, no need to take the steering wheel off! This should have been done when the steering column was replaced under warranty in the first place! They flat out refuse to fix their mistake or service my vehicle. DO NOT GIVE THEM ANY OF YOUR BUSINESS! More
by wes.h87
Employees Worked With
Johnny Kia, Robyn Randle
