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1st Honda of Simi Valley - Service Center

Simi Valley, CA

4.5
67 Reviews

67 Reviews of 1st Honda of Simi Valley - Service Center

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May 03, 2018

Personal Service! This service was for a recall notice. I had it on my list of appointments to make but hadn’t called yet. First Honda called me to set up an appointmen More

by Lesliec75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rabel
May 07, 2018 -

1st Honda Simi Valley responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

March 12, 2018

First Honda is the best. It's easy. I made an appointment, when I walk in the door I am immediately helped. I get an email that says if I need anything while I am waiting to More

by Cindy Bankler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Sullivan
Mar 15, 2018 -

1st Honda Simi Valley responded

Cindy, Thank you for putting your trust in 1st Honda of Simi Valley! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Kind regards, Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

January 23, 2018

Oil change My service advisor, Don, was genuinely friendly and very helpful! My car is running great. They even washed it! (Fully washed! It was filthy when I br More

by Elharr06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
Jan 25, 2018 -

1st Honda Simi Valley responded

Thank you for your marvelous feedback! Providing great customer service is our number one goal and I am glad to hear that you were pleased with the service you received from Don and our team. If there is anything else that we can do for you, feel free to call or visit us anytime. Best, Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

April 24, 2017

The service agent drops you longer for additional charges The service process is crazy. A guy I don't know if he is a sales comes forward and asks me to pay more for additional services that were not needed. More

by R12345678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Sullivan
May 18, 2017 -

1st Honda Simi Valley responded

Thank you for the review. Please feel free to contact me if you'd like to discuss any of your concerns in depth. Regards, Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

March 18, 2017

Service During a recent service visit, my problems and concerns were handled in a timely, and accurate fashion. I was treated with respect, and would recommen More

by intrepidor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Sullivan
Mar 20, 2017 -

1st Honda Simi Valley responded

Thank you for your review and recommendation. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. We appreciate your business and hope you'll keep in touch for your future automotive needs. Best, Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

November 18, 2016

Great friendly service Rene was very helpful and friendly. I always have a good experience when I bring my car in. Thank you for great service. Definitely would recommend to More

by Jeffro8181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene
Nov 20, 2016 -

1st Honda Simi Valley responded

Thank you for your marvelous feedback and recommendation! I am pleased to hear that our team has always provided a positive experience during your visits. Our goal is to provide quality customer care, and I am glad to hear that Rene has shown you his commitment to this. We hope to work with you again in the future for any of your automotive needs! Best, Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

July 06, 2016

Great service, excellent communication Brad Sullivan - outstanding customer service and communication regarding maintenance schedule, very conscientious noting recall notice, explained repa More

by ack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April (cashier) unknow last name, Brad Sullivan
Jul 07, 2016 -

1st Honda Simi Valley responded

Thank you for your kind words! We appreciate Brad and April, and we are thrilled that they have taken care of you and accommodated your needs. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

April 23, 2016

Service Department It went smoothly and all service employees were nice. Check in went smoothly and didn't have to wait long. Check in girl gave me an estimated time of More

by Hondagrl2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry did not get names of employees. I was assisted by a young female who checked me in and another female at the payment counter.
Jun 27, 2016 -

1st Honda Simi Valley responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you have any questions about the work that was done please feel free to contact us. Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

March 19, 2016

Friendly and Quick! The super friendly and knowledgeable service department team was really helpful and the car service was really quick. I loved the free car wash too! More

by Ebbydawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Sullivan
Jun 27, 2016 -

1st Honda Simi Valley responded

Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us friendly, fast and knowledgeable. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

November 08, 2015

The service department is always the best!! Mike and the team in the service department are the best! I live in Ventura and always come to First Honda for all my servicing. They are fast, honest More

by Nicole05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Licalzi
Jun 27, 2016 -

1st Honda Simi Valley responded

Thanks for the kudos, Nicole. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Thank you for spreading the word about your excellent experience at 1st Honda of Simi Valley; we look forward to working with you, your family, and your friends in the future.  Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632

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