1st Honda of Simi Valley - Service Center

Don C. in the Service Dept. is consistently incredible. He helped get me a diagnosis quickly and then explained the problem in a way that was easy to understand. He quickly followed up with scheduling the He helped get me a diagnosis quickly and then explained the problem in a way that was easy to understand. He quickly followed up with scheduling the repair and getting the parts with no surprise costs afterwards. I return to 1st Honda because I trust Don to take care of my car. More

Excellent Service at 1st Honda of Simi Valley I like knowing that when I take my car in for service that 1st Honda of Simi will do what they can to diagnose and repair my car in a timely manner. I I like knowing that when I take my car in for service that 1st Honda of Simi will do what they can to diagnose and repair my car in a timely manner. I've been a longtime customer of 1st Honda of Simi Service Dept. and just bought another new Honda based on knowing that the service team at 1st Honda are top notch Helpful Honda people! Thank you Don C. (Service Advisor) and the rest of the team for being patient with me and explaining car repairs so that I can understand what is needed and be able to make good decisions! I know I am in good hands at 1st Honda of Simi. Thank you! More

Great Experience I brought my car in for an oil change and tire rotation. The entire process was quick and convenient and my service advisor (Don) was professional and I brought my car in for an oil change and tire rotation. The entire process was quick and convenient and my service advisor (Don) was professional and provided great customer service. This was also the best price compared to the competition. Keep up the great work! More

Return trip for Air Conditioner repair Brad and Allen were a great team -very pleasant and professional. I especially enjoyed the Van drivers who drove me home while repairs were being don Brad and Allen were a great team -very pleasant and professional. I especially enjoyed the Van drivers who drove me home while repairs were being done -so much fun !! More

I guess they didn't want my business My review is purely based on the service center. I have a 2017 civic hatchback sport touring that needed regularly scheduled maintenance so I called My review is purely based on the service center. I have a 2017 civic hatchback sport touring that needed regularly scheduled maintenance so I called First Honda Simi Valley because it is the closest dealership to where I live. I never got a response. The first time I called the phone kept ringing with no answer. One week later I tried again and was able to leave a voicemail. I stated my name, contact info and requested a call back to schedule an appointment for service. Two weeks later, still no response so I drove out of my way to Oxnard where they always handle things promptly and professionally. Thinking back I've attempted to get service here before and didn't do it then either because I was turned off by the service department. I'll continue to drive out of my way to a dealership that acts like they like taking care of a Honda as much as I do! More

Service Don delivered excellent customer service. I was using an extended warranty, which I though might be hassle, but Don made the entire process so easy. Don delivered excellent customer service. I was using an extended warranty, which I though might be hassle, but Don made the entire process so easy. The entire experience was excellent!! If I could 10 stars, I would. First Honda excels in Customer Service! More

13 years of excellent servicing at 1st Honda of Simi Valley I have been servicing my 2006 Honda CRV at 1st Honda ever since it was new and have always been delighted with the efficiency and friendliness of the I have been servicing my 2006 Honda CRV at 1st Honda ever since it was new and have always been delighted with the efficiency and friendliness of the service personnel. Don is the latest in that line and he certainly lived up to the high standards of his predecessors. More

Service is great. Friendly service staff. I feel like they are working in our best interest and not just to make revenue for Honda. We were provided a rental car too si Friendly service staff. I feel like they are working in our best interest and not just to make revenue for Honda. We were provided a rental car too since work took more than 1 day. More

Great Experience The service advisers are very caring and my adviser in particular, Don Carlisle, made me feel very special. The cleanliness and comfort of the waiting The service advisers are very caring and my adviser in particular, Don Carlisle, made me feel very special. The cleanliness and comfort of the waiting area deserves high points as well. Prices at this dealership are reasonable. More

14 years of wonderful service! Great service people!! Nice place to wait. Amazed that my Honda Hybrid was still under warranty after 100,000 miles! Thanks so much for all the years Great service people!! Nice place to wait. Amazed that my Honda Hybrid was still under warranty after 100,000 miles! Thanks so much for all the years of keeping my car in fabulous working order! More