112 Mitsubishi

Aside from the sales professional named Vinny that we dealt with, the experience we had at 112 Mitsubishi was very unfortunate. We were there on Friday June 30th from 1:30 - 4:30 PM. You’ll see Andy resp dealt with, the experience we had at 112 Mitsubishi was very unfortunate. We were there on Friday June 30th from 1:30 - 4:30 PM. You’ll see Andy respond to this review stating that he can’t recognize the person by the user name, but he can check who met with Vinny at the time above. My partner David gave them his license in order to test drive the two cars we inspected and test drove so he has the documentation. When we arrived we were greeted in a friendly manner by Vinny and he was very accommodating in getting the two vehicles we were interested in. There were minor issues with each that we didn’t like but the second car could have been a sale if the price was right. After sitting down with Vinny, he started to add to the price of the car dealer fees above and beyond the “Admin Fee” which we already aware of coming in. Almost $1,000 for a transportation fee and then even an additional almost $1,000 for a reconditioning fee. So when confronted with an additional almost $2,000 in unpublished fees we said that puts the car way out of our budget. So Vinny went off to see what he can do. Vinny brought back a “closer” salesperson who’s name I didn’t catch as he only mentioned it once. This closer proceeded to argue with us how we wouldn’t find a Mitsubishi Mirage for less, even with the fees. I disagree and after about 10 minutes of the closer trying to convince us and failing, we said no thanks and left. It doesn’t end there though… we head back towards home and 10-15 minutes later David gets a call from Vinny saying that they will take $2,000 off and to come back to the dealership. We turned around and drove 20 minutes back to the dealership in 4th of July weekend traffic as it was nearing the end of the work day. David goes back in, gets confronted by the closer in an aggressive manner and when David asked Vinny if this new deal was going to happen Vinny shook his head no. So David started to leave and the closer yelled at him that he ‘knows where he lives’… you can make of the comment what you will but it was clearly threatening to David. Again, you are going to read a canned response from Andy below this that says something like we can’t recognize you by your screen name, but they have a record of the visit as the date and time of the visit is above and David, my partner gave them his license in order to drive the car. We hope Vinny finds another gig at dealership which doesn’t try to act like a mafia organization. To others, note the points above, and if you don’t want to be slapped with almost $2,000 of unadvertised fees at the last second, don’t waste your time with 112 Mitsubishi. More

Great experience, they did everything possible to make it easy,I would recommend this place to my family it easy,I would recommend this place to my family More

My salesperson was Thomas he was very helpful and direct to the point. I was telling him I needed a spring tune up . to the point. I was telling him I needed a spring tune up . More

So nice one of the best sales team was awesome felt like I got the best deal no regret highly recommend I told all my friends and family love this dealership I got the best deal no regret highly recommend I told all my friends and family love this dealership More

Vinny and team were extremely attentive, helpful, and patient. They’ve made the purchase of our new car a truly easy and satisfying experience. Highly recommend working with Vinny for your next purchase! patient. They’ve made the purchase of our new car a truly easy and satisfying experience. Highly recommend working with Vinny for your next purchase! More

Everything was taken care of as promised. We were kept informed of the progress and promptly called when the work was done. We were kept informed of the progress and promptly called when the work was done. More

Service center is horrible Bought a express Van from there there was a noise coming from the pulley , the service Manger who calls himself the (blank , blank ) Said he would order a new pulley he told there there was a noise coming from the pulley , the service Manger who calls himself the (blank , blank ) Said he would order a new pulley he told me to call him the next day I called he wasn’t available called a few times he not available called again he finially got a hold of him he remembered me and said and I quote Let me see if we have one in stock and I will call you in a few minutes will it’s been 2 weeks and still no call from the guy .. all I heard from him and the salesmen there we don’t play around here , we are not like the other car dealers , Will let me tell you as of rite now you guys are the worst would never buy anther car from there or recommend your dealership to anyone to purchase a Vehicle from Mitsubishi on 112 in Medford More

I have the same problem with my car, they didn’t mix the problem. They didn’t know me if my car was ready to pick it up. Bad service. problem. They didn’t know me if my car was ready to pick it up. Bad service. More

I have not have good experience, it took them 3 moth to repair my 2020 PHV Outlander.they told me that they did not have the proper tool to replace the battery cantact switch. Then my Radio need it to be r repair my 2020 PHV Outlander.they told me that they did not have the proper tool to replace the battery cantact switch. Then my Radio need it to be replace, i called many times to make the appointment they were not picking up my calls, the finaly pick up my call after few days of calling.. More