#1 Cochran Subaru Butler County
Renfrew, PA
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Great experience! Jesse was incredibly helpful. I haven't bought a new car in 21 years. He let me take my time and answered all my questions (and I had a lot!). He mad Jesse was incredibly helpful. I haven't bought a new car in 21 years. He let me take my time and answered all my questions (and I had a lot!). He made the process so easy. Thank you so much Jesse. More
Subaru Crosstrek Purchase My wife and I had an excellent experience at this dealership. The sales team consisting of Erik Emanuele and Michael McGlumphy were knowledgeable, con My wife and I had an excellent experience at this dealership. The sales team consisting of Erik Emanuele and Michael McGlumphy were knowledgeable, considerate, attentive, and most importantly, reasonable. There was no hassle and minimal stress (I mean, a car purchase has some inherent built-in baseline stress). I really think this experience was as good as it could be based off of Erik's involvement. You never know what you're going to get with a car salesman, but my wife and I felt immediately at ease after just a few minutes of conversation. I highly recommend this dealership to any potential Subaru buyers. Most of all, I recommend you seek out Erik. I cannot say enough kind words about him. More
Finally car buying made enjoyable I dread going to car dealerships and buying cars. I feel it's the worse experience ever in the world of purchasing. That being said my trip to #1 Co I dread going to car dealerships and buying cars. I feel it's the worse experience ever in the world of purchasing. That being said my trip to #1 Cochran Subaru in Butler blew me away. Vince wasn't the typically pushing car salesman. He felt like a friend who just happened to work as a car salesman. He didn't give any pushy speeches, he allowed myself and my wife to look at cars at our pace and when it came to the time to review the "numbers" he allowed us time to discuss it privately. Also we had a couple of our children with us and Vince made them feel at home during the process. I honestly hate feeling out these reviews but I had to fill one out for Vince as he made me actually enjoy my experience buying a car. Words can't express how much that means to me. Vince is a world class person who happens to sell cars. More
Does not honor extended warranty for extensive oil use This Subaru dealer does not honor the extended warranty on the excessive oil use. Burning 2 qrts of oil in 5000 miles is not normal or ok. This Subaru dealer does not honor the extended warranty on the excessive oil use. Burning 2 qrts of oil in 5000 miles is not normal or ok. More
Pleasant experience. Much was done via email before coming in to dealership. Vehicle was brought up for test drive. Salesman very complete in his knowledge of the car and Much was done via email before coming in to dealership. Vehicle was brought up for test drive. Salesman very complete in his knowledge of the car and it's features and he demonstrated many on the test drive. Deal was struck, paperwork done efficiently and we were on our was way with the new car. More
Extraordinary Customer Service from Erik Emanuele Erik Emanuele was friendly, not pushy and transparent with information. Erik was exceedingly knowledgeable and answered all our questions thoroughly. Erik Emanuele was friendly, not pushy and transparent with information. Erik was exceedingly knowledgeable and answered all our questions thoroughly. During our test drive Erik allowed us to put the 2018 Subaru Forrester through its paces and didn't just restrict us to "just around the block". Erik was accomodating, professional, kind, trustworthy and treated us with dignity, respect and positivity. Thank you Erik for giving us the opportunity to obtain us our forever car. We love our "Subbie"! We will definitely visit the new location for our first maintance check. Well we will certainly recommend #1 Cochran Butler Subaru to all our friends, family and acquaintances. More
Sales vist for new car Aidan was very energetic, good level of enthusiasm and very good at representing his product, Subaru. Made the experience very enjoyable. Mike was v Aidan was very energetic, good level of enthusiasm and very good at representing his product, Subaru. Made the experience very enjoyable. Mike was very helpful. This seems to be a very professional group of people. More
After the sale Everybody nice until we bought the vehicle. After 10 days, my insurance was not issued on my new Crosstrek, the dealership said they were required to Everybody nice until we bought the vehicle. After 10 days, my insurance was not issued on my new Crosstrek, the dealership said they were required to do the transfer for finance reasons. I left voicemails and wrote emails, never got a reply. I eventually did it myself to make sure i had insurance. I can't help but feel now that i bought the car they have no time for me. More
#1 Sales & Service at Cochran Subaru of Butler We tried them out for svc when they bought out Kerven in Butler. Never liked Kerven, drove to Wexford instead to buy and get svc. Thanking our lucky s We tried them out for svc when they bought out Kerven in Butler. Never liked Kerven, drove to Wexford instead to buy and get svc. Thanking our lucky stars for Cochran! They serviced our 2010 Outback with such care and integrity that we traded it in on a 2016 Forester through them. Bruce Auth, our salesman, was so low pressure and yet so helpful at the same time. He treated us with patience and respect and we look forward to seeing him when we come in for routine service. John Tofil, the Service Mgr, has always done no less than "Above and Beyond" to ensure that our vehicles are in top condition and that we are completely satisfied and happy. We can call, or stop in, to ask questions and never made to feel like a bother. If they can't help they will put you on the right path to help. It's so nice to have a local dealership that we trust. We are, absolutely, completely, satisfied and happy. More
Excellent Overall Experience Buying Our New Car! We purchased our new vehicle from Erik and he did an excellent job helping us find the best car to suit our needs and budget. We will be back again w We purchased our new vehicle from Erik and he did an excellent job helping us find the best car to suit our needs and budget. We will be back again when we are ready for our next new car purchase! More