#1 Cochran Hyundai Monroeville

My buying experience was good. But after that? Nothing much else good to say! I made an appointment back in June for an oil change and had to wait until the end of August to get But after that? Nothing much else good to say! I made an appointment back in June for an oil change and had to wait until the end of August to get an appointment. This day I was practicing patience and so waited a full 2 hours before checking on my car - Only to walk out and not believing my eyes - my car was in the same place that I parked it! He said - he forgot to register me in the computer!! Say what? And did I have several more hours to wait - Absolutely not. They did agree to give me the oil change free of charge...So I made another appt and had to wait until October - this was the end of August - This time the appt time was incorrect - so I had to reschedule again for end of Oct- at this point I now need my car inspected - and have very little confidence in what my experience will be. Unfortunately for me - I love my car - but absolutely disappointed over the customer service and lack of concern for my time.. Sitting here thinking about the whole terrible experience - I thought that I would share my experience in hopes that THIS 3rd time I go - I will have a much better experience. I can be reached at Holmeslay22@gmail.com More

Shawn Herman was extremely knowledgeable of the vehicle I chose. I have purchased many vehicles, and he was the first salesman that was not pushy in any way, only helpful. I highly recommend the salesman at chose. I have purchased many vehicles, and he was the first salesman that was not pushy in any way, only helpful. I highly recommend the salesman at number one cochran. More

Tried calling several times to get an appointment for service and no answer. Went to the service department and they guy was a total jerk, no help at all. Avoid this place unless you are looking for aggr service and no answer. Went to the service department and they guy was a total jerk, no help at all. Avoid this place unless you are looking for aggravation. More

I need to preface this review by saying I know nothing about Credit Scores, and the lady I talked to was completely nice the whole time. That being said I feel I was messed around with. I called in ask about Credit Scores, and the lady I talked to was completely nice the whole time. That being said I feel I was messed around with. I called in asking about a car and the saleswomen took my information. My credit score started to be checked....and again...and up to 8 times. I tried to maintain contact with the Saleswoman, i understand they were trying to get me financing but to run a credit check 8 times. There should be a guard against that. Finally 7 days passed. I called the store directly and got another salesperson. They said it only takes 2-3 days before they get back with a decision. The Saleswoman claimed she was out of the office 3/7 days, let me know it wasnt her fault because she passed it onto a "Special Finance Manager". Finally had to call and tell them to stop checking my credit. I would not use this location of Hyundai, or if you do, make sure you talk to an actual sales person and not the concierge. More

I bought a new ioniq5 from Cochran. Good experience with the salesman. I live 50 miles away. I tried to call service about a charging issue. Left message, got no call back. Called a sec Good experience with the salesman. I live 50 miles away. I tried to call service about a charging issue. Left message, got no call back. Called a second day. Left a message, got no call back. Called third day. Left a message with service and got no call back. More

The worst car shopping experience I’ve ever had. I inquired online about a car and Shawn reached out. I told him straight up I wanted to purchase the car (didn’t even negotiate the price), have my o I inquired online about a car and Shawn reached out. I told him straight up I wanted to purchase the car (didn’t even negotiate the price), have my own financing, but I can’t come up to the dealership for a few days because I’m two hours away and have young kids so what needs to be done to hold the car? He tells me there’s no way he can hold a vehicle. I explain he can process the sale, send bill of sale to my bank for loan approval, I can e sign whatever he needs, etc. He absolutely refuses and says management won’t allow it. I call back a few days later and speak with someone who tells me it’s no problem to hold a vehicle and all they require is a $500 deposit. I ask her why Shawn didn’t tell me that and she actually said, “he was probably trying to sell it to someone else that day instead.” I ask her to please process the sale for me and she takes all of my info and documentation including my debit card info for the deposit. She confirms that the vehicle is in fact still available. She says she will call back in a bit to process my card. Hours go by and I hear nothing so I reach out to her and she says, “sorry, I just found out that vehicle sold last night.” I asked why she told me it was available if it wasn’t and she says “it was a misunderstanding”, even though I asked her to confirm the stock number with me to ensure we were both looking at the same vehicle. At this point I’m asking to speak to the sales manager and someone named Susan keeps trying to put off transferring me to him. I tried multiple times to reach out to each of the two sales managers (Mike and Jim I believe) but they never answered or returned my message. Sale yourself the headache and frustration and go LITERALLY anywhere else. More

No games just straight talk. Shawn Herman was a true professional helping us pick the right vehicle for our needs. Shawn Herman was a true professional helping us pick the right vehicle for our needs. More

Took my Hyundai Elantra Hybrid in for service. Went to service desk they had all my info in computer. Dan asked for my keys and stated he was moving car around back and would call when done. This Went to service desk they had all my info in computer. Dan asked for my keys and stated he was moving car around back and would call when done. This took appro 2 minutes at best. Went back when called advisor went over new key fob and went around back and moved car to front door for me. This lasted at best 10 minutes. What else could you ask for ? More

one of the worst repair experiences i’ve ever had, if not the worst. came in to get some recalls fixed for free, and it turned into a $700, 4 week process. after 4 hours on my first visit, they told me they the worst. came in to get some recalls fixed for free, and it turned into a $700, 4 week process. after 4 hours on my first visit, they told me they needed to order a part and it would be a week. i didn’t hear back for 2 weeks, and they finally brought me in to install it at 3 weeks. just to have me sit for an hour and tell me they have to do it another day because they messed their schedule up. came back a week later and sat for another 3 hours for them to install 1 part. would not recommend this dealership for anything. EDIT: I had to schedule another appointment because after driving for 3 days, the Check Engine Light came on again. I brought it in and told them, and they said that what they did the first time wasn’t correct, that they need to replace something else to fix it, and it’s gonna be $2700. when i told them i would like reimbursed for the unnecessary work done, they said they would have their Service Manager, Ed call me to figure out a solution. no call for 2 days, so I called. Ed proceeded to tell me that he could reimburse me $41, and that it’s not his problem. He then told me that he has a real problem with me for “hiding behind a screen” and leaving a bad review. He ended the call by saying he’s not doing anything for me, and i will certainly never be returning here. More