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#1 Cochran Ford of Allegheny Valley

Natrona Heights, PA

4.5
354 Reviews

110 Rte 908

Natrona Heights, PA

15065

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Showing 354 reviews

March 28, 2026

Received text messages and would have preferred a call then the call was blocked as spam. They fixed the issue but sent me home with a hanging muffler and never mentioned plus they saw the door had issues More

by Soletm3684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Carnahan
Mar 28, 2026 -

#1 Cochran Ford of Allegheny Valley responded

Thank you for taking the time to share your experience with us- we are sorry to hear it did not meet our standards for excellence. While we're unable to look up your service records with the information in this review, we would like the opportunity to further investigate the work performed. Please give us a call directly at your earliest convenience so that we can discuss your concerns and work together to create a plan to move forward. We look forward to reaching a positive resolution together.

March 26, 2026

Advisor very attentive to my concerns, did not dismiss my concerns as unfounded, worked with me and tech to get to root cause of problem. Tech excellent, spent a lot of time working thru my description of th More

by jakicict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fultz, Jason Maholic
Mar 28, 2026 -

#1 Cochran Ford of Allegheny Valley responded

Thank you for the glowing review! We'll be sure to pass along your praise to our team. Please let us know if there's anything else we can do to assist!

March 24, 2026

Paid $6,000 for transmission repair; two months later same issue, now quoting $7,800 again More

by hedymills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Mar 25, 2026 -

#1 Cochran Ford of Allegheny Valley responded

Thank you for taking the time to share your concerns with us- we understand how frustrating it can be to face continued difficulties with your vehicle, especially when it comes at a significant financial expenese. Please give us a call directly so that we can have a conversation about your best options to move forward.

March 23, 2026

Quick efficient and on time. These guys don't hide any cost and r very fair. More

by wags823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Martin, Jason Maholic, DJ Hayes, Dalton Orange, Shauna Carnahan
Mar 28, 2026 -

#1 Cochran Ford of Allegheny Valley responded

It's our pleasure to help- we hope to see you again!

March 23, 2026

Wonderful experience . Great service. Friendly staff.. I would recommend to friends and family. I will continue to use these services. More

by valsura118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fultz, Robert Martin, Jason Maholic, DJ Hayes, Dalton Orange, Shauna Carnahan
Mar 25, 2026 -

#1 Cochran Ford of Allegheny Valley responded

Thank you for recommending us! We're happy to help, and look forward to seeing you again.

March 23, 2026

The salesman Timothy James Erwin was amazing, he knew exactly what I need and was very knowledgeable. Robert Stanley Martin back in finance was quick and simple, very good at his job. The manager Patrick More

by Mike Erwin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Erwin, Patrick Macyntire, Robert Martin
Mar 25, 2026 -

#1 Cochran Ford of Allegheny Valley responded

Thank you for recommending our team! We'll be sure to pass along your praise. We appreciate you choosing to work with us, and hope you're enjoying your new car!

March 21, 2026

They are always helpful and pleasant to work with. They answer all my dumb questions. More

by Msk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jackson
Mar 25, 2026 -

#1 Cochran Ford of Allegheny Valley responded

It's our pleasure to help keep you running smoothly! Thank you for making us your service home.

March 20, 2026

They didn’t put a screw on all the way which could had cause me in a car accident More

by sydneyfolks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Carnahan
Mar 25, 2026 -

#1 Cochran Ford of Allegheny Valley responded

Thank you for bringing your experience to our attention- safety is our utmost priority. We would like the opportunity to review your repair and take the necessary action to resolve, but are unable to look up your repair order with the information provided here. Please give us a call directly or email us with details about your visit and best contact information at feedback@cochran.com. We look forward to reaching a resolution together.

March 19, 2026

Always very professional and friendly. Always receive prompt service and answers for every question ins timely manner More

by emmaher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fultz, Jason Maholic
Mar 25, 2026 -

#1 Cochran Ford of Allegheny Valley responded

Thank you for making us your service home- we look forward to welcoming you back for your next visit!

March 19, 2026

Good customer service. Happy with my visit. An error was made on my bill and corrected immediately when I brought to their attention! More

by rlgtag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Busard
Mar 25, 2026 -

#1 Cochran Ford of Allegheny Valley responded

Thank you for sharing your experience with us! We're happy to help, and hope to see you again.

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