#1 Cochran Ford Monroeville

Great service ! The service department was a pleasure to deal with ! They are very professional & very helpful with any questions I had. The service I had performed w The service department was a pleasure to deal with ! They are very professional & very helpful with any questions I had. The service I had performed was completed quickly & the technician even washed my vehicle when he was done !! More

Untrustworthy Dealership Purchased used vehicle and returned it 4 days later and voided the sale. This is my first review and I'm writing it on behalf of my parents as they we Purchased used vehicle and returned it 4 days later and voided the sale. This is my first review and I'm writing it on behalf of my parents as they were the ones who actually purchased the vehicle. My hope is that if someone is looking to purchase this same vehicle, they see this review first to see how shady of a dealership this is and to avoid this particular vehicle. Purchased a used 2016 Lincoln MKX Reserve (vin: 2LMTJ8LR4GBL39646) from this dealer on a recent Saturday. Low miles (18k range), still had a few months of original warranty left and somewhat decent deal. Two days after the vehicle was purchased my folks stopped over so i could see it. Really nice car inside & out, few scratches here and there but to be expected on 2 year old car. On the back seat was a small plastic piece of duct that turned out to be removed from under the passenger seat. I look at this and as i reach under the carpet, its soaking wet. I then find more wetness in the foot rest area of passenger side front. My folks contact the dealership and mention this and no one there has any knowledge of this and are all shocked. Another 2 days goes by until the General Manager is finally available. He denies any knowledge of this as well and agrees to void the sale and return my parents trade-in to them. Fast forward to this weekend where on a whim i decide to lookup the car fax. The dealership showed my parents a carfax that conveniently stopped at the date of 10/14/2018. Well as you'll see in the attached pictures, the current carfax has additional info, namely the entry on 11/15/2018 (Body water leak checked - while the vehicle was in possession of Day Ford) and as you'll see in the picture the car was immediately offered back up for sale on 3/21/2019 (one day after being turned in). I hope someone sees this and the other reviews i posted and does not get scammed into buying this vehicle. Thanks for reading More

good treatment Service was very good but sales department treatment was poor. price agreed upon was increased 18 percent when the car was to be turned over Service was very good but sales department treatment was poor. price agreed upon was increased 18 percent when the car was to be turned over More

Great Experience Devin Polzot was great to work with through the whole process. He even came in on his day off to accommodate my schedule!! Great Experience! Devin Polzot was great to work with through the whole process. He even came in on his day off to accommodate my schedule!! Great Experience! More

new car purchase Ed Adams is a great salesman went out of his way to make thing happen. when I buy my next car I want to deal with Ed Adams again. Ed Adams is a great salesman went out of his way to make thing happen. when I buy my next car I want to deal with Ed Adams again. More

Everything great as usual. Even washed my car! This service center has always been good to me Even when they make a mistake they correct it quickly and without any hassle. Keep up the good work. This service center has always been good to me Even when they make a mistake they correct it quickly and without any hassle. Keep up the good work. More

Very good experience this visit There have been some much needed changes at Day Ford in the Service Dept. My recent visit was downright excellent. Thank you so very much!! There have been some much needed changes at Day Ford in the Service Dept. My recent visit was downright excellent. Thank you so very much!! More

Annual inspection and emissions Shaun and Matt were both exceptional very courteous. A problem showed up during service that was caused by a different service company and even though Shaun and Matt were both exceptional very courteous. A problem showed up during service that was caused by a different service company and even though it was not their fault or responsibility they addressed it and took care of it for me. Great service! Thanks guys! More

Pleasant experience, courteous and efficient As always the staff were very courteous and efficient. Communication is always a top priority of mine and I was kept up to date throughout the day. As always the staff were very courteous and efficient. Communication is always a top priority of mine and I was kept up to date throughout the day. More