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#1 Cochran Ford Monroeville

Monroeville, PA

2.6
353 Reviews

3696 William Penn Highway

Monroeville, PA

15146

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Showing 353 reviews

September 10, 2019

great service They got my car into the shop right away at my service appointment time. It was fixed in about 90 minutes, ahead of the time estimate they gave me. T More

by nhazard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Sep 11, 2019 -

#1 Cochran Ford Monroeville responded

We are so happy to hear that everything went quickly and to your satisfaction! Thank you for highlighting Joseph!

August 11, 2019

Always a fair price and great service.. They really do care about the customer and always greet me when I arrive for service work and they always keep me informed of the progress and point o More

by LVSTANGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Jaroudi, Bob Lauer, Ali Elsaadawy
Aug 12, 2019 -

#1 Cochran Ford Monroeville responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you for choosing Ford of Monroeville and we hope to see you again.

Aug 12, 2019 -

LVSTANGA responded

I forgot to mention Shawn Patterson, the Service Manager. He pays attention to all of his customers and makes the service experience 100% satisfactory. I always enjoy working with him.

August 10, 2019

Great car buying experience I was treated exceptionally well by the staff at Monroeville Ford. Sean my sales rep made my car buying experience go smoothly. Sean is a very consci More

by Dr Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam in finance , Sean Sperber
Aug 12, 2019 -

#1 Cochran Ford Monroeville responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2019

Great experience My experience at Day ford was exceptional! No pressure, friendly sales team from the initial phone call to driving the truck off the lot! Bob Lauer, More

by rmdavies@kent.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Kukic , Bob Lauer, Ed Adams
Aug 06, 2019 -

#1 Cochran Ford Monroeville responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

July 04, 2019

Fast friendly service, you can tell the staff genuinely care Fast friendly service, you can tell the staff genuinely cares, and strive for a good experience. Keep up the great work, will definelty be back. More

by Carole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Patterson
Jul 05, 2019 -

#1 Cochran Ford Monroeville responded

Thank you, Carole! We strive for a quality experience, so it's great to know our efforts paid off.

June 18, 2019

oil charge thank you for everything. everything was done with my satisfaction. I do not have any thing else to say but for everyone to have a good time More

by david winklmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service attendant
Jul 02, 2019 -

#1 Cochran Ford Monroeville responded

Thank you for taking the time to share about your experience at our dealership, David!

June 16, 2019

Always, friendly and generous to their customers. I feel they really get to know their customers...They will go into great detail to explain a situation with the customer and I very much so appreciate More

by daveanddarlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Lauer, Ed Adams, Jason Mossing, Sean Sperber
Jul 02, 2019 -

#1 Cochran Ford Monroeville responded

We appreciate you sharing this great feedback! Thanks for the 5-star rating, Dave!

June 11, 2019

"Quick Lane"? I can't rate the service, because I never got any. Twice I stopped at the 'Quick Lane' hoping to get an oil change. Each time I was told it would be More

by brianh
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Dept
June 06, 2019

Great Service!! Ray did a great job taking care of my vehicle. He is polite, courteous,and professional. He had me ready to go in no time! More

by GG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Adams
Jul 02, 2019 -

#1 Cochran Ford Monroeville responded

We appreciate the great review and 5 star- rating, GG!

June 05, 2019

Edtastic! We only purchased from this dealership because Ed Adams is awesome. He goes to bat for you/us every time. We were disappointed in the two Ford Focus a More

by ELESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean in Service is Awesome!!!!, Ed Adams
Jul 02, 2019 -

#1 Cochran Ford Monroeville responded

Thank you for taking the time to share about your experience at our dealership,Eless!

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