#1 Cochran Ford Monroeville

I visited to purchase a specific vehicle. I was pleased with the condition of the vehicle and satisfied with the price. After owning the vehicle, the brakes began to squeal hideously, to the point of not with the condition of the vehicle and satisfied with the price. After owning the vehicle, the brakes began to squeal hideously, to the point of not wanting to drive the car. This was a certified pre-owned vehicle. I did some research on the car and discovered that these vehicles had a known problem addressed by a technical service bulletin. This means the vehicle was safe to operate but that a quality or driveability issue existed and this TSB was a way to address it. Anyhow, the brakes on the vehicle were replaced at a cost of more than $500. The dealer at first refused to acknowldge a problem then, when confronted with the TSB, admitted there was some noise but that I would have to pay for all the work. I was very disappointed, especially since the dealer refused to warranty the work and, in fact, stated they couldn't even guarantee the work would solve the problem. Overall, this was a very diappointing experience and I think exemplifies the wrong way to treat customers and not stand behind a vehicle that's represented and sold as a top-of-the-line, premium used vehicle. I will strongly recommend against a purchase from this or any other day dealer as well as any Ford vehicle. More

Bought a New Fusion. They were excellant and I would come back. I read some of the old reviews and thought I would email them first and that worked out great. They got right back to me sent me price and then back. I read some of the old reviews and thought I would email them first and that worked out great. They got right back to me sent me price and then I went in and it worked out great. Very friendly place that made it fun to buy a car More