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#1 Cochran Ford Monroeville
Monroeville, PA
353 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 353 reviews
May 12, 2020
This place is a joke I had two very niche issues with my 2012 Ford Focus - a sunroof rainwater leak that caused puddles to form in the passenger footwell of my car, and a I had two very niche issues with my 2012 Ford Focus - a sunroof rainwater leak that caused puddles to form in the passenger footwell of my car, and a bad hood latch sensor that caused the car's alarm to randomly go off. After researching both issues, I found they were common in my model of Ford and that a dealer was my best option. After explaining both issues in depth to the service department, they told me that 1.) there was no water leak and they could not replicate it and 2.) the hood latch connection came up clean on their computer tests. I explained again that both issues have been persisting for weeks and I was sure that both problems existed and those were not the correct answers, I was told that there was nothing they could do for me, as if I was making this whole thing up. I returned to my car to find the sunroof drains clogged, just as I had told them. Since it didn't leak into the car after their brief attempts of running it through the carwash, they thought it was no big deal. I had to physically take the service attendant out to my car to see that they missed the issue. They referred me to a third party company to take care of the water leak (which they should have done from the beginning) and, sure enough, when I arrived home again my alarm went off multiple times until I had to disconnect the hood latch sensor. To say that the service department at this dealer is inadequate at best doesn't even illustrate how poorly they handled my situation. All they ever do here is run computer tests and don't do any investigative work on your vehicle to help you at least diagnose the problem. Very disappointing experience and I will never go back. More
by kevin.wheeler12
Employees Worked With
Matt McMillen
April 30, 2020
Excellent service, JJ was knowledgeable, understanding and explained the process of repairs as the tech was performing them symeltainusly, of all the advisors I have worked with in the past , he was the and explained the process of repairs as the tech was performing them symeltainusly, of all the advisors I have worked with in the past , he was the best More
by Joeperriello
Employees Worked With
Joe jaroudi
April 30, 2020
Great service Staff was very courteous and professional. Gave thorough explanation of what was needed for my vehicle. Repairs done promptly and cost was reasonabl Staff was very courteous and professional. Gave thorough explanation of what was needed for my vehicle. Repairs done promptly and cost was reasonable. I will certainly use this service center for all my vehicle maintenance. More
by williamstm57
Employees Worked With
Ray Peterson
February 19, 2020
Amazing Service The service department is amazing. My experience is always pleasant. Friendly staff and quality work. From the moment you call for an appointment to The service department is amazing. My experience is always pleasant. Friendly staff and quality work. From the moment you call for an appointment to checking in your vehicle to getting service and picking up you vehicle everyone is pleasant and willing to make sure your happy with you service. More
by Cseneca16
Employees Worked With
Ray Peterson
January 24, 2020
Great service, did everything I expected and more on time and at a very reasonable price. I've been going to this dealership for over 30 years, have bought 5 Fords but was never really happy with service dep and at a very reasonable price. I've been going to this dealership for over 30 years, have bought 5 Fords but was never really happy with service department until now with the new ownership. More
by stephenh.corey
Employees Worked With
David Cincarik, Sean Sperber, Newton Da Silva
January 20, 2020
Service The service was prompt, polite, and professional. Everything was thoroughly explained to our satisfaction. We have always had this level of quality The service was prompt, polite, and professional. Everything was thoroughly explained to our satisfaction. We have always had this level of quality service at Day Ford. More
by ldbphy
Employees Worked With
Ray in service dept.
January 17, 2020
Above and Beyond Jocelyn and Gregg made the whole experience of purchasing my car a pleasurable experience. They worked with me on financing since I needed help figur Jocelyn and Gregg made the whole experience of purchasing my car a pleasurable experience. They worked with me on financing since I needed help figuring a payment plan. They came up with a plan that I could afford. I had been to another dealership in Monroeville that did absolutely nothing for me. I would recommend Ford of Monroeville to any of my friends and to speak with Jocelyn or Greg if they are in the market for a new or used vehicle. More
by Gaylesford
Employees Worked With
Jocelyn Bulger and Greg Patton
January 09, 2020
Excellent Service Department The Service Department is the reason I keep buying a Ford. They are helpful and very polite. They have earned my trust. Excellent customer service The Service Department is the reason I keep buying a Ford. They are helpful and very polite. They have earned my trust. Excellent customer service. More
by rsemple
Employees Worked With
Matthew McMillen, service advisor
January 01, 2020
Came to get car expected and was looking for a bigger car for my family sales man was great he listened to what we needed and got us in a new eco sport for my family sales man was great he listened to what we needed and got us in a new eco sport More
by Loveurcat
Employees Worked With
Ed Adams
