#1 Cochran Ford Monroeville

My name is Mike Dixon I have nothing to hide. bought a f 150 and was a victim of bait and switch was overcharged @ 450.00. the truck was infested w/ bugs 3 hours after I picked it up they said their my bugs 150 and was a victim of bait and switch was overcharged @ 450.00. the truck was infested w/ bugs 3 hours after I picked it up they said their my bugs now. horrible people. All dealers are a lil dishonest but this one takes it to a new level. More

We have been shopping for a used truck for the last week and talked to a number of dealers. Ken was the salesperson we worked with at Day Ford. He was very nice and one of the better salespeople we've encou and talked to a number of dealers. Ken was the salesperson we worked with at Day Ford. He was very nice and one of the better salespeople we've encountered. However, when it came time to discuss trade-in value and pricing, the manager Peter Flaherty got involved. He is one of the rudest people we have ever dealt with. While putting together a price package, he made a $2000 math error, which he refused to acknowledge. When we pointed it out to him, he got very defensive and told us that we needed to do our research on our trade-in value and that he would work with us after we did more work on our part. We will not be returning to Day Ford. More

First three visits for service had accumulated five complaints. Worse of these was that vehicle was demaged during service, and then repair was substandard. Dealer was uncooperative. Appealed to For complaints. Worse of these was that vehicle was demaged during service, and then repair was substandard. Dealer was uncooperative. Appealed to Ford (manufacturer) for resolution. To Ford's credit, they did ensure satisfactory repair. But the ordeal stretched over several months and was very frustrating. After these experiences learned through circle of friends that others had similar experience and very poor opinion of dealer. (Might have been real helpful if other had shared their experience sooner.) More

Stalker sales rep.! The jerk even insulted me while I was looking! Got back in the car and left because of this guy! Totally bad experiences with auto repairs with Day at 2 locations!!! Will never go b was looking! Got back in the car and left because of this guy! Totally bad experiences with auto repairs with Day at 2 locations!!! Will never go back there again for anything! More

They both went to great lengths to get me the car I wanted. I ended up with a 2011 ford edge and couldnt be happier! Never had a bad experience with this dealership. They always took care of whatever I wanted. I ended up with a 2011 ford edge and couldnt be happier! Never had a bad experience with this dealership. They always took care of whatever I needed done or my sons trucks which were purchased there also! All the salesmen there are very nice to all their customers. They see you walk in and right away the salesman is there to greet you whomever sold you the car/truck. More

I visited to purchase a specific vehicle. I was pleased with the condition of the vehicle and satisfied with the price. After owning the vehicle, the brakes began to squeal hideously, to the point of not with the condition of the vehicle and satisfied with the price. After owning the vehicle, the brakes began to squeal hideously, to the point of not wanting to drive the car. This was a certified pre-owned vehicle. I did some research on the car and discovered that these vehicles had a known problem addressed by a technical service bulletin. This means the vehicle was safe to operate but that a quality or driveability issue existed and this TSB was a way to address it. Anyhow, the brakes on the vehicle were replaced at a cost of more than $500. The dealer at first refused to acknowldge a problem then, when confronted with the TSB, admitted there was some noise but that I would have to pay for all the work. I was very disappointed, especially since the dealer refused to warranty the work and, in fact, stated they couldn't even guarantee the work would solve the problem. Overall, this was a very diappointing experience and I think exemplifies the wrong way to treat customers and not stand behind a vehicle that's represented and sold as a top-of-the-line, premium used vehicle. I will strongly recommend against a purchase from this or any other day dealer as well as any Ford vehicle. More

Bought a New Fusion. They were excellant and I would come back. I read some of the old reviews and thought I would email them first and that worked out great. They got right back to me sent me price and then back. I read some of the old reviews and thought I would email them first and that worked out great. They got right back to me sent me price and then I went in and it worked out great. Very friendly place that made it fun to buy a car More