#1 Cochran Ford Monroeville

I was looking for a car at your dealership, found the one I wanted and within an hour was done and driving home in my new car. Robert and Newton Da Silva helped me set up car. Very friendly and helpful. They I wanted and within an hour was done and driving home in my new car. Robert and Newton Da Silva helped me set up car. Very friendly and helpful. They are the best and the dealership , inclucding everyone to the finance manager were great and made it a great experience. More

My experience at Day Ford was excellent. I could not say enough of great things about George and Eddie. Eddie is a friendly person who doesn’t put on that fake smile and pressure you into something. He wa enough of great things about George and Eddie. Eddie is a friendly person who doesn’t put on that fake smile and pressure you into something. He was actually very patience with me because I needed to make sure I got the vehicle that suited my family best. I did notice a couple of things that needed to be addressed after taking my car home and called Eddie about it immediately. On Monday morning I took the car back to Day and Eddie handled all my concerns and made arrangements for me to get to work and back to the dealership that evening. He even went as far as helping me with all the new gadgets that are in the newer cars today. I hope that this will help with your decision when deciding on a dealership as I would recommend them to anyone. More

I do not have a lot of free time to shop. Sean Sperber was hands down the most important part of my experience w/ Day Ford and the purchase of my new F-150 FX4. This young man was very knowledgeable abou was hands down the most important part of my experience w/ Day Ford and the purchase of my new F-150 FX4. This young man was very knowledgeable about the product and treated my family w/ respect. He took the time to show the truck to my wife and daughter on seperate visits and again very informative and respectful. Sean took time to explain features and options. He demonstrated the ability to multi-task and expedite while processing my deal - which is rare. All the folks I dealt with were great, But Sean made the the experience positive - I will recommend Day Ford because of my sales experience - I trust when service is required, the positive experience will transcend to the service shop. More

I purchased a Ford Focus from this dealership. They allowed me to drive it off of the lot with a damaged suspension without having disclosed this information. Upon discovering the damage and returning allowed me to drive it off of the lot with a damaged suspension without having disclosed this information. Upon discovering the damage and returning to the dealership for repairs I was told that the damage was to a 'wearable' part and it would not be covered by the extended warranty. After a significant amount of arguing with both the service department and the finance manager they finally agreed to cover the cost. A little more than two months later the car began to fail when attempting to start. Again I returned to the dealership and was informed that a remote starter in the vehicle had gone bad causing the issue. A remote started was not an option I requested to be installed and was not a condition of the sale of the vehicle; in fact I was unaware of its existence and was not even provided the control for it. The dealership maintained that they were unaware of the remote starter as well claiming it was missed during the meticulous inspection the vehicle underwent upon being traded to the dealership. As was the case with the suspension, I was expected to cover the cost of the removal of this device. I argued the point that I should not be responsible for equipment I did not request in the vehicle and the dealership backed down and agreed to perform the service at no charge. The following day I was told additional issues were found in the ignition system that could only be corrected at a Ford dealership and would cost me nearly $600 since it was not covered by the warranty. At the time of writing this review it appears that I will be forced to investigate potential legal options to hopefully prevent being strong armed into paying for repairs that are not my fault or responsibility. More

My name is Mike Dixon I have nothing to hide. bought a f 150 and was a victim of bait and switch was overcharged @ 450.00. the truck was infested w/ bugs 3 hours after I picked it up they said their my bugs 150 and was a victim of bait and switch was overcharged @ 450.00. the truck was infested w/ bugs 3 hours after I picked it up they said their my bugs now. horrible people. All dealers are a lil dishonest but this one takes it to a new level. More

We have been shopping for a used truck for the last week and talked to a number of dealers. Ken was the salesperson we worked with at Day Ford. He was very nice and one of the better salespeople we've encou and talked to a number of dealers. Ken was the salesperson we worked with at Day Ford. He was very nice and one of the better salespeople we've encountered. However, when it came time to discuss trade-in value and pricing, the manager Peter Flaherty got involved. He is one of the rudest people we have ever dealt with. While putting together a price package, he made a $2000 math error, which he refused to acknowledge. When we pointed it out to him, he got very defensive and told us that we needed to do our research on our trade-in value and that he would work with us after we did more work on our part. We will not be returning to Day Ford. More

First three visits for service had accumulated five complaints. Worse of these was that vehicle was demaged during service, and then repair was substandard. Dealer was uncooperative. Appealed to For complaints. Worse of these was that vehicle was demaged during service, and then repair was substandard. Dealer was uncooperative. Appealed to Ford (manufacturer) for resolution. To Ford's credit, they did ensure satisfactory repair. But the ordeal stretched over several months and was very frustrating. After these experiences learned through circle of friends that others had similar experience and very poor opinion of dealer. (Might have been real helpful if other had shared their experience sooner.) More

Stalker sales rep.! The jerk even insulted me while I was looking! Got back in the car and left because of this guy! Totally bad experiences with auto repairs with Day at 2 locations!!! Will never go b was looking! Got back in the car and left because of this guy! Totally bad experiences with auto repairs with Day at 2 locations!!! Will never go back there again for anything! More