#1 Cochran Ford Monroeville

Beyond POOR after sale! Leased NEW Ranger ,truck had 245miles after 10days and Infotainment system went completely DEAD! Contacted serv dept explained situation and made SIMPLE request of alternate tran 245miles after 10days and Infotainment system went completely DEAD! Contacted serv dept explained situation and made SIMPLE request of alternate transportation,which I was denied!? To my disbelief ,I proceeded to voice my displeasure to service manager,which took over a half a day just to get her a message and to return my call! She also told me SORRY but dont have the authorization to get alternative transportation at present!? Company policy,Ford policy? HOW ABOUT BS POLICY from the customer end from someone who carries a title of Service Manager ? Now after dedicating more then half my day dealing with the prob,finally contacting my sales person,which I was told was NOT in on this day!? ,I sent my salesman a text and he said he was working !? So now Im making as much progress as my dead infotaintment system! I called my salesman and voiced my displeasure and frustration,he was dumfounded by the way things had transpired!? My salesman contacted the GM Matt K who was on vacation to touchbase with me ASAP!? Now the business day is getting real thin and I have 6hours into getting a lil satisfaction,of none! Matt did call me back and managed to understand my anger,and frustration! BUT ,didnt know if he could get me alternative transportation till next day!?Explained policy, bla,bla,bla... Hes the GM and still left me hanging till next day! At this stage of the problem I decided the Mgmt team at Ford of Monroeville WAS NOT going to be MY PROBLEM anymore ! I decided to Schedule the warranty work be performed at another local dealership! If a customer has to get to the GM just to make a service appointment on a 10day old veh,then the problems are much greater then the next buy/lease customer! AS long as the POOR policy That Ford of Monroeville has in place pretaining to the Serv Mgr being handcuffed and not having authorization for simple serv requests, The next customer will always suffer and is that the kind of issues you would want from your selling/servicing dealership? Do yourself a favor SPEND $$$ elsewhere, BUT MORE IMPORTANTLY SERVICE ELSEWHERE! Joe More

I dealt with a sales associate named Eddie with my purchase of my new Escape and my experience was nothing short of spectacular. He took his time to find me the best deal possible and put me in the ex purchase of my new Escape and my experience was nothing short of spectacular. He took his time to find me the best deal possible and put me in the exact Escape I was looking for. I usually do not deal with the same dealership twice because I did not have a good experience with them but that was not the case here. I took his business card and told him I'll see him next year when my wife's lease is up on her car. Thanks again to Eddie and the entire staff that I interacted with and I look forward to doing business again with Ford of Monroeville. More

Eddie Adams was a pleasure to deal with! Very responsive and a "no xxxxxxxx" kind of guy with a lot of hustle and energy. He's the guy to get the deal done! Wasn't disappointed! Thanks, Eddie! and a "no xxxxxxxx" kind of guy with a lot of hustle and energy. He's the guy to get the deal done! Wasn't disappointed! Thanks, Eddie! More

Process was straightforward and kept as simple as possible. Bob and the finance staff didn't play any games you might find at other dealers. They were also able to provide a competitive price on the possible. Bob and the finance staff didn't play any games you might find at other dealers. They were also able to provide a competitive price on the vehicle I purchased even in the current market, which speaks volumes about their commitment to customers. More

If you plan on buying a car from Ford of Monroeville leave while you can. They sale used cars that have serious mechanical issues with warranties and do not fix them. Their staff from sales to service t leave while you can. They sale used cars that have serious mechanical issues with warranties and do not fix them. Their staff from sales to service to the general manager are inadequate and string you along so as not to fix the vehicle. They have been turned in to The State Attorney Generals office. Go somewhere else .Trust me on this. More

This dealership went above and beyond expectations. We were extremely pleased with Andrew, Heather and Joselyn. We love our purchase of the Mercedes. It’s good to feel kindness, not just see it. Thank you were extremely pleased with Andrew, Heather and Joselyn. We love our purchase of the Mercedes. It’s good to feel kindness, not just see it. Thank you all! More

From sales to service dept the people there are fantastic! Thank you for another great service visit and also washing my car Greg and Jeff! fantastic! Thank you for another great service visit and also washing my car Greg and Jeff! More

Manny was extremely gracious for our business. He was polite and easy to talk to while listening to our requests and getting us to a price we were comfortable with. Even though we were there very much pa polite and easy to talk to while listening to our requests and getting us to a price we were comfortable with. Even though we were there very much past closing time, Manny and Adam were patient and didn’t rush us through the process. More

Andrew Hegerty was great. Him and Adam in the sales department went the extra mile to get me into my new Ford Eco Thank you department went the extra mile to get me into my new Ford Eco Thank you More