#1 Cochran Ford Monroeville

Too Long Leased a 2018 Ecosport, no spare tire, but has spray filler for a flat. Hit a pot hole, filler doesn’t work, had to tow. Towed to Day Saturday eveni Leased a 2018 Ecosport, no spare tire, but has spray filler for a flat. Hit a pot hole, filler doesn’t work, had to tow. Towed to Day Saturday evening(after closing). Didn’t get my car back until Thursday afternoon. Had to wait for Ford to provide specs for alignment of the Ecosport model. I think it took way to long. More

Friendly Every staff member we talk to were friendly and led to the best deal that worked for us Good Job Day. Thankfully virgil & sherlyn pinkston Every staff member we talk to were friendly and led to the best deal that worked for us Good Job Day. Thankfully virgil & sherlyn pinkston More

Total professional We like our Escape and look forward to driving it for the next three years! The process was thorough and the checkout although took some time was wor We like our Escape and look forward to driving it for the next three years! The process was thorough and the checkout although took some time was worth it. More

Frustrated Service should be this challenging. Needed 4 items worked on. Left truck all day. 3 of 4 items completed. But needed additional work. Scheduled an Service should be this challenging. Needed 4 items worked on. Left truck all day. 3 of 4 items completed. But needed additional work. Scheduled another appointment. The service advisor did NOT account for the item that was not done on the first visit. He only wanted to do the scheduled item. Also one of the 3 completed items had an issue. Was told I would have to schedule another appointment. I was so frustrated that I had to walk away. Service advisor mentioned rental car arrangement and said he would call me. Its been 7 days no call. Terrible customer experience. No call from management either, More

Servie dept Service employees were helpful, and got our car which had a punctured tire, in right away. Once in, it was discovered that an inspection and new reg Service employees were helpful, and got our car which had a punctured tire, in right away. Once in, it was discovered that an inspection and new registration were needed. This car was purchased from the show room floor in July 2017. Shuttle driver was prompt and courteous. Why wasn't this car sold with a one year inspection and registration???? Service dept was fine, but after purchasing a brand new tire and getting a new inspection, it would have been appreciated to pick up the car with a fresh wash, which most other dealers do automatically. More

Great The service was a 30,000 check-up and everything was done in a very professional manner and was performed in the time I was quoted. Very pleased. The service was a 30,000 check-up and everything was done in a very professional manner and was performed in the time I was quoted. Very pleased. More

Great Dave and the team at day were excellent to us as we went through e process of trading in and leasing a new vehicle. I would recommend them to anyone Dave and the team at day were excellent to us as we went through e process of trading in and leasing a new vehicle. I would recommend them to anyone More

Above average experience!! Brought car in for service (state inspection). Appt. was at 4:00pm and car was taken back right away. Strolled around dealership (window shopping) a Brought car in for service (state inspection). Appt. was at 4:00pm and car was taken back right away. Strolled around dealership (window shopping) and every one I met was friendly and willing to speak, even though I wasn't in market for a car. Overall a nice place to have your car taken care of. More

Professional The service department was very comfortable and clean, staffing crew so nice and respectful to every customer i saw waiting. I loved it and will defi The service department was very comfortable and clean, staffing crew so nice and respectful to every customer i saw waiting. I loved it and will definitely recommend friends and family. More

Service Department Shawn in service department was very accommodating with the issues I had with my 2009 Ford Explorer. Although it took a day longer than I thought due Shawn in service department was very accommodating with the issues I had with my 2009 Ford Explorer. Although it took a day longer than I thought due to a mix up on the shipment of the parts needed. I would recommend Day ford for service. More