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#1 Cochran Ford Butler County

Butler, PA

Overview
Reviews
Vehicles
4.7
385 Reviews
Call Dealership (724) 287-2766
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400 S Main St.

Butler, PA

16001

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Showing 309 service reviews

May 02, 2026

Everything went fine. They came to my work space to pick up my vehicle. Service was performed as stated More

by tduf0406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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May 05, 2026 -

#1 Cochran Ford Butler County responded

It's our pleasure to help. We hope to see you again!

April 07, 2026

Excellent service, very efficient and quick service. The service reps were very helpful and professional. It was a great experience More

by Luv2travel_07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Apr 09, 2026 -

#1 Cochran Ford Butler County responded

It's our pleasure to help get you back on the road! Please let us know if you need anything else.

April 02, 2026

Zach was awesome! I was pretty upset with how my appointment was handled and considering using a different dealership. He addressed my concerns, answered my questions More

by spazekell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobbi and Zach
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Apr 06, 2026 -

#1 Cochran Ford Butler County responded

Thank you for taking the time to share your experience with us! We apologize for any negative interaction, and are glad to hear that our team was able to rectify things for you. Please let us know if there's anything else we can do to assist!

April 02, 2026

They were accommodating, fast with service, and polite, I will continue to come here for service!!! More

by sadloweb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman in Ford truck service
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Apr 06, 2026 -

#1 Cochran Ford Butler County responded

Thank you for choosing to work with us- we look forward to welcoming you back for your next visit!

March 31, 2026

Shop manager took time to speak with me about a recall and he was very professional. More

by emerytaft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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Apr 06, 2026 -

#1 Cochran Ford Butler County responded

It's our pleasure to provide communicative and understanding service. Please let us know if there's anything else we can do to assist!

March 28, 2026

They were very nice and did a great job! I would recommend them to other people. More

by Important22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know his name
Report | Print
Mar 29, 2026 -

#1 Cochran Ford Butler County responded

Thank you for recommending us- we hope to see you again!

March 27, 2026

Everybody was very courteous And the waiting room was very clean I will recommend to my friends. More

by jeffreyraab0231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unkown
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Mar 28, 2026 -

#1 Cochran Ford Butler County responded

Thank you for recommending us! We look forward to seeing you again.

March 26, 2026

Brought my F150 in for recall service, Great customer service, kept me informed the whole process More

by Adamsawvell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Mar 28, 2026 -

#1 Cochran Ford Butler County responded

It's our pleasure to help get you back on the road- please let us know if you need anything else!

March 26, 2026

Did not order the parts I called about that were required for my appointment. Waited for 2 hours and ended up getting nothing done. Did not let me know when I got there they did not have the parts. Never com More

by Erindevore1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John did not order parts, Bobby
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Mar 28, 2026 -

#1 Cochran Ford Butler County responded

Thank you for bringing your experience to our attention- we are sorry to hear it did not meet our standards for excellence. Please email us with best contact information at feedback@cochran.com so that we can investigate what happened and make things right. We look forward to reaching a resolution together.

March 26, 2026

Took it there for recall work and other. The 1 recall for A pillar wasn't done, it's loose and still flaps at 50mph. I called back 2x, and left messages, but only response was texting me to More

by james_sychak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby
Report | Print
Mar 28, 2026 -

#1 Cochran Ford Butler County responded

Thank you for taking the time to share your experience with us- we are sorry to hear it did not meet our standards for excellence. We'd like the opportunity to look into this further. Please email us with details about your visit and best contact information at feedback@cochran.com so that our customer care team can get the appropriate management involved. We look forward to reaching a positive resolution together.

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