#1 Cochran Ford Butler County

The service team demonstrated exceptional courtesy and provided comprehensive information. Their commitment to customer service is commendable. During the servicing of my Bronco, they proactively addresse provided comprehensive information. Their commitment to customer service is commendable. During the servicing of my Bronco, they proactively addressed an open recall of which I was previously unaware. We appreciate their thoroughness. More

Always efficient and courteous. Gets my vehicle in and out with great staff. Service managers and mechanics are awesome. Gets my vehicle in and out with great staff. Service managers and mechanics are awesome. More

Took vehicle in under factory warranty. Claimed problem was not under warranty. Charged me a $200 diagnostic fee and fixed the problem without my consent. Tried to sell me additional Claimed problem was not under warranty. Charged me a $200 diagnostic fee and fixed the problem without my consent. Tried to sell me additional services after that. Change cabin air filter=$85. I purchased a new filter for $21 and replaced it in 47 seconds with no tools. Was also injector cleaning for $180 ish. Pass on that. I’ve been going to this dealer for 15 years and every time I go there it seems to get worse and cost way too much. More

Always professional and very helpful everyone is kind. The work is done on time and complete. The work is done on time and complete. More

I have been taken my Explorer in for “ the works” since I purchased it 4 1/2 years ago from a private owner. I have had no problem or issue at Cochran!!! They follow up on any maintenance that my explorer mi purchased it 4 1/2 years ago from a private owner. I have had no problem or issue at Cochran!!! They follow up on any maintenance that my explorer might need and let me decide on what I want done. No hassle or pressure love that!!! More

Very friendly service, techs are very knowledgeable, waiting room is clean and comfortable. Would recommend them waiting room is clean and comfortable. Would recommend them More

Excellent Service with my ford f250 camera recall - John is awesome service mgr & Noah excellent mechanic. Both are friendly, kind, seem like they care about customer needs. Great coordination of appointm is awesome service mgr & Noah excellent mechanic. Both are friendly, kind, seem like they care about customer needs. Great coordination of appointment. Did the job & take care of you- very important to us. Even better, they came right to my home & fixed it- now that’s service. Now that’s Ford service!!! Highly recommend!! More

Super friendly service staff. Video of the undercarriage of the vehicle is a great service. The service performed was good. No issues Video of the undercarriage of the vehicle is a great service. The service performed was good. No issues More

VERY customer oriented. I did not have current copies of my registration or insurance verification. No problem; the guy at the desk said they would take care of it, just go I did not have current copies of my registration or insurance verification. No problem; the guy at the desk said they would take care of it, just go to the waiting room and get some coffee while they did the required maintenance. He came in a couple of times to update me. They are the best! More