#1 Cochran Chevrolet

Communication was nonexistent. I couldn't get a return call or text from the service dept (Tom Hodder), as well as a salesman (I think his name is Ben) whom I called to ask for a t I couldn't get a return call or text from the service dept (Tom Hodder), as well as a salesman (I think his name is Ben) whom I called to ask for a trade-in value for my car while they had it there in the shop. A total of 6 or 7 attempts to reach someone and/or get a return call all went unanswered. I got a text from Tom on Monday telling me my car was finished. I replied within 4 minutes asking how much my bill was. No reply. I spent Monday afternoon all the way through Tuesday afternoon trying to reach him or Ross. My car sat there all that time without someone taking it upon themself to make sure I knew it was ready to be picked up. Also, what you people are charging for replacing 1 TPMS is absolutely outrageous. Something like $230 for something I can have done in 20 minutes at Discount Tire for $62 plus tax. Your service guy responded to that with a snarky 'the part itself costs more than that.' It costs more than that because that's what YOU charge for it. I'm no spring chicken. I know those things can vary greatly in price, but they are very easy to find at well under the price that you are charging your customers. I've had mixed experiences at #1 Cochran's service dept, but this last one left a bad taste in my mouth. More

Russ always goes above and beyond to make sure I am in and out in a timely manner. and out in a timely manner. More

Tom in the service department is the man. Usually an oil change & tire rotation is a 90+ minute affair. But I told him that I had a medical appointment soon, and somehow he got me done in lik Usually an oil change & tire rotation is a 90+ minute affair. But I told him that I had a medical appointment soon, and somehow he got me done in like 40 minutes. It was incredible. He also gave me a great update on the L87 recall situation. More