#1 Cochran Chevrolet Youngstown

I wish I could give zero stars. My experience at Cochran Chevrolet's service department was a masterclass in how not to run a business. It started with my service rep, Jerry, who, My experience at Cochran Chevrolet's service department was a masterclass in how not to run a business. It started with my service rep, Jerry, who, after a few days, told me my car needed significant repairs, including a new thermostat and potentially a broken valve spring. Throughout the initial back-and-forth text updates, I repeatedly confirmed they would work with my Car Shield warranty. After about a week, the story took a sharp turn when I reached out for an update and was answered by the service manager, Angela Rupert. She informed me that Jerry was on vacation and that, actually, my car just had some carbon buildup. Then came the kicker: she claimed they didn't accept Car Shield, a fact that was conveniently ignored the entire time my car was there. Fed up with the conflicting stories, I told her to stop all work and that I would pay for the diagnostic labor and take my car. When I arrived, Angela Rupert proved to be one of the nastiest, most unprofessional people I have ever dealt with. My car was sitting outside, yet she refused to give me my keys because I was "visibly upset." She never once offered an apology for the contradictory information. Instead, she became incredibly defensive, claiming I was disparaging "her" business and condescendingly suggesting I must have misunderstood the situation. As someone who has built a 34-year career in business-to-business financial sales—where listening and understanding are critical—this was particularly insulting. In a bizarre attempt to silence me, she said she would charge me nothing so I couldn't complain to the BBB or the Attorney General. After a heated exchange where she falsely claimed my car wasn't ready (I was literally looking at it), I finally got my keys and left. The final insult? I drove up the street, turned my car off, and it wouldn't start again. My battery, which was only two weeks old, was completely dead. They had to jump it just to move it and never said a word. This dealership's service department is a circus of incompetence and deception. Jerry and Angela Rupert are a disservice to the Cochran name. I will be sharing this story far and wide and have already filed complaints. Do yourself a favor and avoid this place like the plague. More

This place has the worst service department I’ve ever experienced. It seems that they truly are #1 but not in a good way. It appears the service department is poorly managed. It shouldn’t take 90 minutes experienced. It seems that they truly are #1 but not in a good way. It appears the service department is poorly managed. It shouldn’t take 90 minutes for an oil change that was scheduled. It appears they are understaffed but scheduling as if they are fully staffed? The department itself seemed to be mismanaged. I wasn’t the only one waiting extremely long for a service. Poor scheduling, poor service, poor management. More

We started with Wyatt Beck who took Care of us and explained everything we needed to know and we ended up with finance manager Corey who also took great care of us and also explained everything as we explained everything we needed to know and we ended up with finance manager Corey who also took great care of us and also explained everything as we went through the process 😄😄 highly recommend 🥰 More

Our salesman was Steve Harper he was awesome! !!! We live 3 and a 1/2 hrs away and they delivered our vehicle to our door step. Steve was absolutely on top of everything I couldn’t have asked for !!! We live 3 and a 1/2 hrs away and they delivered our vehicle to our door step. Steve was absolutely on top of everything I couldn’t have asked for anything else!!!!! We are Chevy people and Cochran will definitely get our business from here out 🎉 More

The dealer and our salesperson Mitchell Hulvalchick were first rate all the way from start to finish on the leasing of our new vehicle! Mitch explained every step along the way and answered every question n first rate all the way from start to finish on the leasing of our new vehicle! Mitch explained every step along the way and answered every question no matter how trivial they may have seemed. He made sure we were totally satisfied before we walked out of the dealership and we were that and more! He made a stressful decision for us into an enjoyable buying experience! More

#1 Cochran Chevrolet is truly #1, Steve Harper was more than willing to my family and I. He sold us the car of our dreams. And it’s absolutely perfect. No pressure ,no hassle , very professional. I would d than willing to my family and I. He sold us the car of our dreams. And it’s absolutely perfect. No pressure ,no hassle , very professional. I would definitely recommend friends and family. I’ll be doing business there from here on out. Thank you #1 Cochran and thank you Steve Harper. More

It was a wonderful experience to buy my daughters Buick Encore here at #1 Cochran Chevrolet. They helped us immensely. Encore here at #1 Cochran Chevrolet. They helped us immensely. More