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#1 Cochran Buick GMC Robinson
Pittsburgh, PA
269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 269 reviews
November 29, 2012
I dropped my car off to have service done on it for the first time. On Monday afternoon I was told that they wanted to keep the car overnight to recreate the problem. The next day in the afternoon I was t first time. On Monday afternoon I was told that they wanted to keep the car overnight to recreate the problem. The next day in the afternoon I was told they could not recreate it and he had his service person take it home that night and drove 60 miles and it would not do it. First I was not advised that my car was going home for someones personal use and 60 miles put on my car is rediculus. Then when I picked up my car the steering wheel was moved and the radio was turned on and station was checked. The garbage from the service was left on my floor in the car also. This is unaccetable and for the first time I go to service this happens. NOT GOOD! More
by Darlene36
November 24, 2012
As soon as I walked into the dealership, everybody went out of their way to make me feel welcome and comfortable. Mike Mamula was one of the best salespeople I have ever dealt with, no pressure, just allow out of their way to make me feel welcome and comfortable. Mike Mamula was one of the best salespeople I have ever dealt with, no pressure, just allowing me to make my choice. More
by BrianDiamond
Employees Worked With
Mike Mamula
November 19, 2012
I contacted Justin Taylor after a friend recommended him. I called and explained to him exactly what I wanted and expected. Justin worked with me on everything and both my husband and I are very pleased. I called and explained to him exactly what I wanted and expected. Justin worked with me on everything and both my husband and I are very pleased. I had a specific vehicle/options I wanted and Justin searched hard to find the right one. It was very refreshing dealing with Justin after our other car buying experiences. We will certainly be back when ready for our next car. More
by EWHorne
Employees Worked With
Justin Taylor
November 17, 2012
I felt Justin and Chris were very accommodating and communicated well. They both provided me with a detailed list of car options. They also emailed me answers to my questions in a timely manner. communicated well. They both provided me with a detailed list of car options. They also emailed me answers to my questions in a timely manner. More
by trevore2000
Employees Worked With
Justin Taylor
November 11, 2012
I took my buick at 8am time scheduled..they took me in 15 minutes earlier which was great!! they asked many questions before the repair which told me they wanted to do the job with excellence!! Customer serv minutes earlier which was great!! they asked many questions before the repair which told me they wanted to do the job with excellence!! Customer service was truly top line!! I would send all my relatives and friends here!! Keep up the wonderful work!! Oh by the way..my wife and I have bought 2 new vehicles at this dealer! Harlod L Humbert More
by Angelpebs
Employees Worked With
Don Seaton
November 05, 2012
Vince was helpful but I needed to prove there was an issue with my Yukon. I had to return my Yukon a second time when the weather was cold so the problem could be identified. Not getting a good feeling issue with my Yukon. I had to return my Yukon a second time when the weather was cold so the problem could be identified. Not getting a good feeling about future visits. More
by Cjcombs8
Employees Worked With
Vince Osthoff
November 01, 2012
I made my service appointment online for a windshield washer that stopped working. I checked the box to have a service advisor call me. Don called me back and he told me it would be about $100 for the re washer that stopped working. I checked the box to have a service advisor call me. Don called me back and he told me it would be about $100 for the repair. After I dropped my car off, another person in the service department called me and told mt the cost would be $229, more than double what I was originally told. When I questioned why It was more than I was told by Don, he said there was a "diagnostic charge" of $89. That was the 1st time I was told of this charge. When I began to question this charge, this person said I could leave my car until the next day until Don returned to work. When I told him that I can't do that, he said he would have his manager call me then he hung up on me. I tried calling back to speak with the service manager but had a hard time reaching him, at one point speaking to someone at a totally different location. When I finally reached the service manager, he reluctantly agreed to waive the "diagnostic charge", and the charge ended up being about $100. I guess I learned bigger is not better. I will never go back. More
by not4cochran
Employees Worked With
Don Seaton
October 27, 2012
Great service and experience!!! Had previously looked at their selection and knew what we wanted. Were able to go in and complete the sale with a professional stuff who were able to answer any and all quest their selection and knew what we wanted. Were able to go in and complete the sale with a professional stuff who were able to answer any and all questions!!! More
by janna22
Employees Worked With
Mike Mamula
October 20, 2012
This dealeship in Robinson Township is the greatest dealership we have ever dealt with. There was no pressure and the aim to please. Justin Taylor was so helpful and so very nice to deal with. dealership we have ever dealt with. There was no pressure and the aim to please. Justin Taylor was so helpful and so very nice to deal with. More
by Anthony Weiss
Employees Worked With
Dale Taylor, Justin Taylor
October 19, 2012
Todd and Jason were both pleasant and professional. I knew exactly what vehicle I was looking for and it was refreshing to not have different cars suggested over my preference. Todd worked quickly an knew exactly what vehicle I was looking for and it was refreshing to not have different cars suggested over my preference. Todd worked quickly and efficiently, from the moment I arrived, through the test drive and sale, to the moment I left. I never felt pressured, which is important as a single woman going car shopping alone. Jason helped secure financing with a preferable lender, saving me money as a result. I actually went to the Pre-Auction Lot #1 in Robinson. I bought a pre-owned Chevy Tracker. Though it was not from their Buick GMC lot, when I encountered mechanical trouble with the Chevy, I received SUPERB service and a rapid response. I will never forget the remarkable level of customer service given and I would recommend any of #1 Cochran's locations to my friends. More
by nasebear
