
#1 Cochran Buick GMC Robinson
Pittsburgh, PA
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Sales has been extremely helpful, the service department makes this dealership a must avoid. A small issue leaves lasting impressions on customers. The Cochran experience should be consistent across their n makes this dealership a must avoid. A small issue leaves lasting impressions on customers. The Cochran experience should be consistent across their numerous facilities. When mistakes are made they should be owned. Communication and respect go along way in loyalty. Losing 1 customer is a drop in the bucket, but word of mouth and distrust will erode what makes a dealer conglomerate lose traction and loyalty. More
Worst experience, bought a 2016 Chevy sonic for my daughter in July 2023 check engine light came on in feb 2024 we purchased and extended warranty oil it in for service paid 580$ for a non covered rep daughter in July 2023 check engine light came on in feb 2024 we purchased and extended warranty oil it in for service paid 580$ for a non covered repair within 24 hours light came back in car was misfiring towed it back they installed a timing chain, got car back car was knocking on starting and began leaking oil took the car back they said needed a camshaft got the car back leaking oil took it back said they needed to replace the cam shaft again 7 weeks later said check engine light would stay on due to exhaust leak that it didn’t have going in but we decided we would cut our loses picked it up drove it home on the way check engine light began flashing parked in the drive way and it’s still leaking oil now they keep ignoring me, when I call they say someone will call me back and nobody ever does, the car is in worse shape after they worked on it now than when we took it in the first time, we’ve owned it 12 months they had it 4 months out of the twelve each time making it worse and now are blowing me off. Never go here and I mean EVER! Car had 79,000 when we bought it and 92,000 now they wouldn’t even give us an itemized bill the last time we were there! Said computer was down. More
Overall good experience, salesman was knowledgeable and patient. I'm not a fan of the one price model utilized by Cochran but I do like the vehicle. patient. I'm not a fan of the one price model utilized by Cochran but I do like the vehicle. More