#1 Cochran Buick GMC Monroeville

This was my first time actually placing an order for a new car. The anticipation and anxiety waiting for it to come in was excruciating, and I contacted Tom more often than I probably needed to. We also new car. The anticipation and anxiety waiting for it to come in was excruciating, and I contacted Tom more often than I probably needed to. We also did a courtesy trade (a friend of mine purchased my car, instead of trading it in) and we were able to complete the transfer of that car and the purchase of my car in one smooth transaction. Tom was very patient with my impatience. Highly recommended! Matt More

A big thumbs up goes out to Rich for going above and beyond his duty. He went out of his way to correct an issue for me. beyond his duty. He went out of his way to correct an issue for me. More

Lee was great and made the car buying expierence easy! He took his time with us and had everything ready when we came in to pick up teh car. He took his time with us and had everything ready when we came in to pick up teh car. More

I had went to another dealership (Biondi-Lincoln/Mercury I had went to another dealership (Biondi-Lincoln/Mercury in Monroeville) before I came to #1 Cochran. The service was terrible. I had wanted a ce I had went to another dealership (Biondi-Lincoln/Mercury in Monroeville) before I came to #1 Cochran. The service was terrible. I had wanted a certain car but with my credit I had to get a cheaper car and a certain one was being pushed on us that my husband didn't like. We were approved on Friday July 22nd and was told I would get a call to come in on Saturday the 23rd which I never received. On Saturday I had to call several times to find out when I should come in to sign the papers for the vehicle I was approved for. I talked to the finance person at 10am and she informed me I could come in to sign the papers, put the $1000 down, even though I would not be picking up the car until August first, since that is when I start my new job. I arrived at the dealership around 10:30 to 10:45 and I was informed by the finance person the vehicle was being sold to another couple because they could take the car right then and there. Needless to say I was stunned!! The car had been sold right from under me and my husband. I have never ever been to a dealership where the service was so poor, lack of communication and a downright I don't car attitude where-as if my business wasn't good enough for them! Then the salesman had the nerve to say, "I'll give you a call on August 2nd to see if you still need a car." -I WILL NEVER do business with that dealership again, and WILL tell my friends, family, associates, co-workers and every stranger I meet to NEVER go there! Right after, we left and headed down the street to #1Cochran. We walked in, told the salesman Bob Shaw all about our horrible experience minutes before, and, we told him we didn't have great credit. So he said let's see what we can do for you, we can help you out. We gave what information we had, headed home to get all the info we had gathered from the day before and let Warren Babish see what he could do for us. We were treated with respect, told upfront what the banks and what #1 Cochran could do for us. We were fed hotdogs, Pepsi, and popcorn, since we had made a day of trying to get another vehicle we were famished. I can't tell you how much I appreciate Bob Shaw, Warren Babish and your dealership. We were given a chance to build our credit back up, we received a better interest rate, a better vehicle-all around and we left with our 2007 Dodge Caravan that day instead of having to wait until the first of August. This experience has left me and my husband very pleased with having choose your dealership, I WILL be recommending your car company to friends and family and also to anyone with an ear to hear. Thank You for all that you have done for us. Sincerely, Richard and Kellye Hilty More

Vince had the car ready for me to test drive. He explained everything slowly and clearly for me. (My hearing is not very good) He then took all the time I needed to familiarize me with the car. Vinc explained everything slowly and clearly for me. (My hearing is not very good) He then took all the time I needed to familiarize me with the car. Vince is great. This is my second car that I bought from Vince He is always a pleasure to work with.JT was also outstanding in the business office. He made it go very smoothly for me and walked me through all the paperwork. These guys are the absolute best! More

i had a 97 cadillac deville that had broke down and was towed to theservice department. when i stopped to talk to mr. james, a very efficient and knowledgeable man, hehad informed me it would cost more to towed to theservice department. when i stopped to talk to mr. james, a very efficient and knowledgeable man, hehad informed me it would cost more to fix than the vehicle was worth. on my way out, a 2006 cadillac cts caught my eye with a great price. i stopped and was just looking at the car when loran hickton approached me. i told him that i was just looking and he suggested that we take a quick ride. at no time did loran pressure me, which immediayely put me at ease. returning from a nice ride in the beautiful car, i had noticed a 2007 cadillac sts4. he imediately retrieved the keys and we took a second lap in te xxx. i had a previous appointment to attend and loran suggested that i come back, instead i simpily left my information and went to theappoinment. when i returned, loran had informed me that he was able to reach a mutually agreeable solution. he introduced me to warren babish wo was able to secure my loan, no small feat with asubpar credit rating. at no time did i feel like i was actually buying a car. every salesperson in the area was polite and offered drinks or simple conversation. after signing all te required documents, loran took me out to my new car and showed me all the features and even helped move all my belongings from my old vehicle to my new one. with a very personable sales staff and a very knowledgeable service staff, i will never look to another dealer for any of my automotive needs. i really feel as if i was talking with friends instead of a car salesman. thaks guys for the over the top experience, it was unbelievable. More

Vince and Chuck were very professional and knowlegeable about the products on hand. We had talked about the different types of vehicles in the same class as the Acadia and Vince was able to show us why th about the products on hand. We had talked about the different types of vehicles in the same class as the Acadia and Vince was able to show us why the Adadia was the best choose for us. We had concidered the Nissan crossover and Vince had good information about the size and room differences. The Nissan would have been too small for our needs. This is not the first vehicle that Beth and I have purchased from #1 Cochran and I am sure this will not be the last. I look forward to seeing James in service when the Acadia is due for service. More

They are #1 Cochran because they hire #1 people like Loran Hickton! Buying a new car has always been a 'bumpy road' for us, but Loran 'paved the road' and we are happy motoring in our 2011 LaCrosse CXL. Loran Hickton! Buying a new car has always been a 'bumpy road' for us, but Loran 'paved the road' and we are happy motoring in our 2011 LaCrosse CXL. This is our 6th Buick and the best experience that we have had with a new car dealer. If you are looking for professionalism, patience and someone you can trust; it's #1 Cochran and #1 Loran Hickton! Thank You!!! More

Loran Hickton was our salesman and he made the whole Loran Hickton was our salesman and he made the whole process of buying our car a positive expercence.Our car was serviced yesterday and looks brand Loran Hickton was our salesman and he made the whole process of buying our car a positive expercence.Our car was serviced yesterday and looks brand new.Great sales people and a great car make our family happy. Loran Hickton goes the extra mile and we appreciate it. He even brought our car to us after it was serviced.Our xxx is really nice and we are still getting used to not having a key!! James Thomas in service is also a great employee. He remembers his customers and always has a smile on his face.He also goes the extra mile for his customers. With Loran and James on your team how could you not be 1# Cochran!! We will always buy from Cochran as long as as they employ such great employees! Thank You, MaryAnn and Chuck Anderson 111 Verlinden Dr. Monroeville, PA 15146 More

Mike mitolo was very helpful and friendly in finding both cars and went out of state to bring them to me. I would recommend this to family and friends. both cars and went out of state to bring them to me. I would recommend this to family and friends. More