1209 E New Circle Rd
Lexington, KY 40505
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
finance Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
We drove 2.5 hours to buy a car from these guys, and would do it again. There was no pressure, no nonsense, and no diseption, imagine that! Jeff Payne was honest and knowledgeable. If all used car dealers did business like These guys, car shopping would be a whole lot less stressful...
These guys were not pushy at all, like I have found other dealerships. I purchased a 2013 Black Volkswagen Beetle convertible. I love it . Loved the way everything was handled. Very straight forward. And No bull! Thanks guys!
bought a used 2013 Cadillac CTS from them. Jeff Payne did just what he said he would do. they even put the car on the lift so I could inspect the under side. Most places will not do that. Very laid back no pressure type of place.I had a very positive experience with them..
If I could rate this dealership below 1 star I would. Totally deceived by the owner and salesman about a used Camry we purchased for my son. We were told the car was a one owner car and had never been in a wreck but both of those statements are false. It was an Enterprise car, then purchased by a woman and now at the car lot and had been in an accident. The day we purchased the car up we noticed the CD player did not work. My parents were bringing the car down (600 miles) for his graduation a few days later so the salesman told us they would put a new radio in the car. However, once the car was given to my son we learned that the radio had not been replaced and the cd player still did not work. That's the minor issue at this point. While driving the car down the interstate a loud noise was heard. Upon further inspection water damage near the sun roof and on the head liner was discovered as someone attempted to cover it up at some point. We reached out to the owner Hal and he refused for us to let anyone inspect it in MD and said he would only fix it if we brought the car back to KY, 600 miles away. Due to the amount we spent on the car we agreed to bring the car back for everything to be fixed and/or replaced. 1200 miles round trip. Long story short we were lied too and drove 1200 miles round trip and had to take 2 days off of work and the only thing we received was a completely detached sunroof that they DUCT TAPED on the roof of the car, yes duct taped!!! There was a minor leak when the car was brought in and picked up with completely detached glass and a MAJOR leak. They caused further damage and caused the car to get rained in and cause further water damage. Yes there is a recall on the sunroof but they should have known this when they sold the car and/or told me that I must drive it back to KY and not wasted my money and time. However the car is now not safe to drive. They originally put plastic over the roof but we did not realize they had detached the glass and it is unsafe to drive. Until we got in the car this morning and there was standing water in the leather seats. I was told to bring the car back in right now and they would fix it. So I drove another hour and their solution was to duct tape the sun roof to the roof of the car. The owner Hal told us he is washing his hands and it isn't his problem. I drove 1200 miles for DUCT TAPE. They have told me the car is safe to drive with it pouring rain and the glass part of the sun roof is duct taped on. Besides spending 10's of thousands of dollars, more money in gas and time we got duct tape and a worse off issue than we started with! The head mechanic and owner would not even discuss the issues and said it is my problem although we just purchased the car. We spent a great deal of money for a Camry for my son and have been lied too and treated like xxxx. Do not believe a word these people say or do. They are the reason car salesmen get a bad name and I would not recommend for anyone to shop here. They lie and sell cars unsafe to be on the road. Bottom line, go to a reputable dealership and do not waste your time or money with a bunch of liars who promise things they are not willing to deliver. At the end of this ordeal we were told duct tape was all they could do even though the car left in worse condition than it was brought in. This car was far from cheap and the price was maybe 500 below the average for a good used Camry but these people will tell you anything to get you out of the door with your hard earned cash in their pocket. THEIVES is a compliment when describing these people. From reading their previous reviews I felt comfortable shopping here but I am now convinced they must have written most of them!!!!
Hal's Guy's really Rock. They sell what you need and want. They do not oversell or do they take advantage. I drive from Louisville over 65 miles aways to deal with Hal. The trade in is better than anything in the Louisville market. I have made the last two deals with Motorivation and looking forward to my next experience with them. Customer Service is amazing just let Shannon take care of business....Really,,, This place is where I consider my car buying home. Thanks Mr. Hal Johnson
Had a great experience here! Bought my car from David Reese in the sales department, and they worked with me on price and financing. I take my car there for regular servicing and maintenance and don't have any trouble! And the service prices are very affordable for the quality of service! Looking to purchase another car vehicle in a few months and will definately be returning to Motorvation!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.