I had to have my GMC Canyon (diesel)repaired in Denver at Foundation Chevrolet, where they said that my oil was 1.5 quarts overfilled and that the result was damage to the NOX sensors. I notified Morehart Murphy GMC service of this, since they had done the last oil change, and they responded saying that the engine oil had been topped off or diesel was leaking into the engine causing an increase in oil volume. I know that the oil was never topped off and I decided to see if my oil volume increased after Foundation Chevrolet changed the oil several months ago. Go figure, their xx excuse was false as the oil level has remained constant. The Morehart Murphy service said that they weren't able to overfill oil in an oil change and the dipstick was checked after an oil change. Well I strongly disagree and see that they would never admit their probable culpability. On top of that the Morehart Murphy Regional Group provides no way to file a complaint beyond the shop that has no incentive to respond to problems. I have to question the overall quality of service, responsiveness to problems and ethics of at minimum the GMC service segment.

On 11/27/24 we called Morehart GM dealership inquiring about a used 2013 GMC Yukon Denali. Elliot the salesman said there was nothing wrong with the vehicle. He said it had been gone over with a fine-tooth comb in their service dept. He was supposed to send us photos of the vehicle Weds. evening. We never received them until Fri. morning. That's when Elliot sent us a photo of the right front bumper indicating some damage and that it was only a "scuff". It was not, it was actual damage. Minor, but damaged. He indicated that he didn't want there to be any surprises, but he should have disclosed it on Weds. when we first inquired. We asked him if there was any other damage, and he said no there wasn't. We called 2 body shops and sent photos of the damaged bumper and what it would cost to repair. It was anywhere from $800 to $950. That wasn't a deal breaker, but we wanted to have the dealership take that amount off of the sales price. We traveled 220 miles one way from Walsenburg to Durango to test drive it. When we arrived, we had several more surprises. The windshield was chipped and cracked, the rear bumpers had very noticeable scrapes and scratches, the rear tailgate window heater defrost wire connection was pulled off the window. The dash was cracked in two places. Upon having a mechanics shop do a pre-purchase inspection at our expense, they found the oil cooler lines needed replacement, the rack and pinon assembly was leaking, an axle shaft oil seal was leaking as well. After bringing this to the salesman Elliot's attention, he would not come down to a reasonable price. We were extremely disappointed and unhappy with this dealership and their non- disclosure and lack of transparency about this vehicle's issues. We make the trip for nothing. Had he been more transparent of all the issues, we would have not made the trip in the 1st place. Buyer Beware!!!!!

I have bought 3 BRAND NEW vehicles from Morehart MURPHY in the last 3 years. A 1500 ram, Jeep Grand Cherokee and a jeep gladiator. There sales people have been good to work with but there service department is the worst I have ever seen at any dealership. One more example, today at 1130am Jan11th I called them to schedule an appointment to rebalance my tires that are 35” and to do an alignment . The Lady in service said the soonest would be the end of February for both. I told her does not buying 3 Brand new vehicles in 3 years count for anything? She then told me we don’t balance any tires that are not factory. I called Advantage Chrysler in Farmington NM and they said bring it in now and they would have all completed in a couple of hours. I did and they had both items completed as they promised and did a really good job. Again I spent over 100 grand cash at Morehart Murphy in less then 3 years and that is the appreciation I get meaning no appreciation. I don’t know how that service department stays in business. I highly recommend Advantage Chrysler in Farmington even if it may be a little farther to drive to.

Came in for Jeep Wave oil change and rotation. Gave me flack about rotating 37s because they are too heavy. It’s a dealership that sold me the 37s! They eventually rotated them but they made excuses at how heavy they were and their service manager in the business for 50 years is against rotating big tires. Maybe it’s time for him to retire? Go to another dealer to have work done. This dealership is awful.

Check engine light went on in my 2021 Jeep Wrangler today. Sought an appointment and was told the earliest available appointment was October 20th. No effort to reassure me that it could wait without damaging the vehicle. No effort to accommodate a need prompted by a warning light. Take it or leave it was the attitude so I left it and will pay for service at another service option for a vehicle with 2,400 miles and under warranty.

The first trip to the service department led to a 2 hour wait to get a key fob programmed, the second trip led to a 7.5 hour wait to get a light fixture replaced! The people act nice, but nobody is doing any work around here!