I purchased a 2026 Subaru Ascent at this dealership last week. The sales person that assisted me was Allan Rivas. He was awesome! He was very friendly and knowledgeable. I was not pressured to purchase a vehicle in anyway. Allan helped me find the perfect vehicle for me. He made the process so easy. I highly recommend him and this dealership.

I purchased my Subaru here a couple of years ago and have used them for all of my vehicle’s service needs since then. Last year, I also bought a brand-new set of tires from the dealership. I've been very happy with their service. Recently, after driving, one of my tires suddenly went completely flat—likely due to a puncture. Fortunately, I was near a gas station, so I filled it with air and carefully drove it straight to the dealership. Since the tires were still under warranty, I brought it in expecting the repair to be covered. I was initially told that although the tire was punctured and still under warranty, the claim would not be honored because I had “driven on it while flat.” I was very disappointed by this decision and felt it was unfair, especially as a loyal customer. However, the service advisor, Sophia, was extremely professional and courteous throughout the entire interaction. She listened to my concerns, brought my reasoning back to management, and ultimately returned with the great news that the dealership would honor the warranty and replace the tire at no cost. I truly appreciate the dealership reconsidering their position, and I especially want to commend Sophia for her professionalism, communication, and customer care. She made a frustrating situation end on a very positive note.

I traded in my 2022 Subaru outback Limited, edition XT and purchased the 2025 model as I found out they were changing the body styles in 2026 thanks to Anthony Landers. I love this body style and decided I wanted to keep it so I traded it in purchased a new one. I bought my first one from Anthony in 2022 and Anthony is now on thw finance team. He made this process extremely easy I was in and out in less than 30 minutes with my brand new car and Allan was great with showing me some of the new features and letting me know that any questions that I had or came up with after I left that they are always available for me to call. I love Subaru of Gainesville. The customer service is fantastic and I look forward to continuing my relationship with them in the future when I need another car thanks so much guys Dayna Landers.

Subaru of Gainesville Fl is a nice place to go shopping a vehicle. The dealer's team make you feel comfortable and at home. One in particularly is Allan Rivas. He is very pleasant, very attentive and eager to please. This was my second time buying a car at this dealership with Allan Rivas as my sale person. My husband stated that the only reason we gave him a 5 stars is because there is no score higher than 5. Thank you Allan and all the rest of the team your help and kindness. My husband and I love our new beautiful Subaru Outback. f

No-commission sales force is a great approach. Everyone was relaxed and helpful. Dwane Weeks had a sense of humor throughout, and was great to work with through the shopping, test drive, and buying experiences. After the sale, they make sure you get a one-on-one meeting with their Subaru features expert, so you have time to learn all the many controls and features of your car. So helpful. Best car-buying experience I've had. I love my Forester.

Service appt. was prompt, on time, thorough. Rosa was polite, helpful, explained and answered clearly our questions. A desk / table was available for us to work at, so we didn't have to sit in front of, and be annoyed by, the big screen idiot box. Thank you for the excellent service.