A dealership running at its capacity should have a concierge service. If not loner cars while you wait, at least a concierge service that drops you off and picks you back up like other car dealerships that are even smaller in size than this one, because sitting and waiting there for 3-4 hours while your car is being serviced is quite unnecessary and counterproductive for the client. also, at least have some free snacks if the wait is going to be that long, if you are spending a bundle of money and time, at least your vehicle can be washed simple things like this will put an added smile on a customers face. This is all part of customer satisfaction not just what’s cost-effective for the dealer.(Hire two Wash techs, this could boost customer satisfaction and widen the job market) other than that the workers are quite courteous, and the craftsman seem to be quite thorough,

Always great, Shan, Zaire and David run a tight ship. Excellent work always. This time there was one problem, and it was not due to any error on the part of the three aforementioned employees. I had had the dealership do my state inspection one day before a tree branch fell on my windshield, requiring replacement. I got it replaced (at Safelight, covered by my insurance) and drove straight to the dealership to have the stickers put back on. The person working there told me that (a) they could not put my own stickers back on and (b) I would need to do an entirely new inspection at full price. Had I spoken to Shan, David or Zaire, I would have been told that in fact if I get the stickers put back on within five days of the new glass, the price would be 14 dollars. I would have left my car, obviously. I was not informed about the five day rule nor about the different price, and thus when I was able to get to the dealership yesterday outside of the 5 days, I was charged the full 70 dollars. That is an aberration in the precise operation of the dealership. I plan on speaking to the manager or supervisor. I was informed that the manager on duty yesterday approved the 70 dollars—-which I find shockingly bad customer service given that I’ve purchased or leased all cars from this dealership, done all work and inspections there, replaced tires there…etc. Very strange.

I enjoy getting my Jeep serviced here everyone is very pleasant and friendly. They always take care of me and my Jeep

The Service department here at Reedmantoll is Excellent!!! I would never take my car anywhere else!!!

Everyone was great and cared about me getting what I wanted and for a decent amount. They helped me through everything that needed to get done and John was the best! Telling us about options and explained them thoroughly. Great bunch of people at Reedmantoll in springfield

Went back to the dealership for the sixth time. As always they were very helpful and met my expectations.