⭐⭐⭐⭐⭐ Sewell Jaguar Land Rover North Austin demonstrated excellent accountability and follow-through during my recent A/C service. After an additional blower-motor issue was identified, I spoke with management about my concerns. They listened carefully, reviewed the service history, acknowledged where the experience could have been handled better, and took the necessary steps to resolve the problem. My blower motor was replaced, and my Jaguar E-Pace now has strong airflow and ice-cold A/C. The vehicle is working exactly as I hoped. I appreciate a business that is willing to listen, take ownership, and earn back a customer’s trust. Thank you to Robin, management, and the service technicians for working together to deliver a successful outcome.

I dropped off my vehicle for service because the infotainment screen is non-functional. Although I was told a loaner might be available, I’ve been informed today that none are in stock. This is a significant inconvenience. I feel that they are not giving importance or they don't want to give importance. Will keep posting here about next update.

Service department is a scam. Always upselling on unnecessary repairs. I will never buy another vehicle from this dealer.

Total scam. Overpriced and incompetent and dishonest. My car came out in bad shape. Never again.

Charged $800 to change a battery on a 2019 Range Rover sport when even the most expensive alternative dealers were less than half that. Great and friendly dealer when you are buying a new car or servicing under warranty, complete crooks otherwise.

Sewell Jaguar and Land Rover North Austin is the most DISHONEST and SCANDALOUS dealership someone could go to. I dropped off my Land Rover to be looked at for a check engine light(engine was misfiring). They(service tech named ROBIN) claimed to repair damages costing approximately $6,000, however they stated we need to do approximately $3,000 more repair work to get the car in working condition (no more engine misfires, since they apparently didn't fix that to begin with). I was dumbstruck. So after "repairing" $6,000 worth of "damage" I was still on the hook for $3,000. I reluctantly agreed to do the repairs since they stated this would be the final fix and no other repairs would be necessary. After all they would be the ones to know right, they have "master technicians". Now $9,000 into the repair they call me back and tell me an additional $14,000 would be required to, wait for it, see if additional work needs to be done. I then tell them I would have never approved the repair if they hadn't specifically told me this would fix the car and no more repairs would be required. The service manager named MATT HUMPHREY then told me they don't guarantee any repairs a week after ROBIN guaranteed me that they would. They never sent me anything to sign, just did the work and told me I was lying afterwards. I am reporting to BBB, thinking about a lawyer, and I will keep you posted. Be aware, this is the worst place to buy or service a car.