Review for Shelby Donnally – Mercedes-Benz of Wilmington ​Rating: ⭐⭐⭐⭐⭐ ​"I cannot say enough about the incredible experience I had working with Shelby Donnally. ​Back in February 2024, Shelby helped me get into a 2024 GLE450 in Emerald Green. When I decided to trade it in this March, I knew I wanted to stay in that same stunning color—but since Mercedes-Benz has discontinued Emerald Green, I knew I was looking for a needle in a haystack. ​Shelby didn't just find a car; she found the perfect one. She tracked down a GLS450 in that rare Emerald Green with almost identical mileage to my trade-in. Her dedication and attention to detail are unmatched. She stayed committed to exactly what I wanted and made the hand-off seamless. ​If you want a salesperson who truly listens and goes above and beyond to find the impossible, go see Shelby. Thank you for making this dream trade-in a reality!"

Prompt email response and was prepped for my test drive when I arrived. Fair negotiations with no pressure. Final transaction was quick and efficient.

Great service,professional, attentive, repaired in a timely fashion and returned my car to my home since I had no transportation.

I can't say enough about this dealership and specifically my sales person Shelby. I live in MA and bought a 2020 S63 AMG from Shelby sight unseen and from my initial contact with her through the time the car was delivered it was indeed a pleasure dealing with her. Shelby was very honest and responsive and followed through on everything promised. I would highly recommend this dealership and Shelby! Andy from MA

Relatively responsive over the phone. I came from out of town, they offered to pick me up at the airport! Free coffee/pop/snacks in the waiting area. They made sure the EV I bought was charged up. All told I feel like they truly care about their customers. Well done!

I have owned a car of one kind or another since I was 17 years old now at 74 years old I am a first time owner of a new Mercedes-Benz GLC 300 several months later my engine light came on I called the dealership and got an appointment the very next day my car was repaired in no time which lets me know that the service department knows their business I would like to give a special shout out to Brad Davis who works in the service department for excellent service rendered