Great service. Fixed problem then washed car then sent lyft to get me. Very happy.

Watch out for this Dealership. Sneaky crooks with attitude and no care for customers. This dealership is full of liars and cheats. If you bought from here check your car for a tracking device. We purchased a New 75k car that they added a tracking device and failed to offer any explanation or detail on a aftermarket accessory that tampers with factory wiring harness. They snuck it in the paperwork with abbreviation and never brought it up in conversation. This is purely an add on they try to sneak in and force customers to buy. 200$ device and charge customer 1000$. When confronted by childish manager Jake with instant attitude after being caught he wants to hear nothing and has no care for customer service. After a month of arguing he sends a refund for 995$ without the tax he charged. Dirty ! After 5 unreturned emails and calls I call GM directly and had them push to have dealership get device removed so I didn't have to hear loud pitch siren sound off during driving at random. My new car was drilled into and factory wiring harness was cut into to install this Mickey Mouse device so the dealership could come up on $800. From beginning to end pure attitude and zero help to make right. Jake and sales reps made this purchase regrettable and disappointing. STAY AWAY FROM THIS CIRCUS ACT DEALERSHIP. Drive the extra mile to find a dealership that respects their customers that are spending hard earned money. What a joke. Eventually these guys won't have a job.

I recently had triple surgery due to colon cancer. I purchase a 2500 HD pick up truck for around $70,000. My truck’s Center Console was in the locked position. The salesman and I were unable to unlock it. I also order a storage compartment for under the back seat and a step bar for people to step on/off when entering/existing the truck. I was waiting for the step bars to be delivered so the dealer may install them. I told my salesman I would not be available for three to four weeks after up coming surgery. Now it has been four weeks since my surgery. I called to set an appointment to have my truck serviced. When I called, the employee said her name was Robbin. I found later Marvin K. Brown does not have an employee named Robbin. The employee lied to me about her name. Robbin stated she did not have a record of my after market purchase order. I went to the dealership in my truck and with my receipt. Their service man was nasty to me because I was upset about being lied to and the dealership not having record of the parts and labor I prepaid for. I told their service man to either install my parts or refund my money. He asked which did I want to have, a refund or work performed. I told him I did order the parts and wait for parts to arrive and prepay for labor if I did not want the parts installed. I asked, if he was stating he did not want to install my parts and accept my receipt. I told him that was fine. I would go to another dealership to have the work performed. Even though the man knew I had cancer and was recovering from surgery, he continued to be nasty towards me. He stated he wanted to be treated with dignity and respect. I told him I have been respectful. I did not cuss nor raise my voice to him. I asked him while we are talking about dignity and respect, how does he think I feel after spending 70K on a truck, being lied to, having my order lost, and his belligerent attitude was being respectful to me, the paying customer? This happened yesterday. I am going to ask for my parts tomorrow and plan to go to Kearny Mesa Toyota and have parts installed. I paid dealership prices and was being asked if I wanted the work I pre paid done. Obviously, he did not want to do the work on my or bother to find out why my order was not in their system. My deceased father worked for GM over 35 years. I couldn’t believe the way in which MKB management and employees were acting. I no longer will purchase any car produced by GM and I would not recommend anyone conduct business with MKB. MKB tried to take advantage of a senior citizen trying to recover from cancer who’s family has been buying new cars from GM for nearly 50 years. If MKB will treat me this way, imagine how they will treat a new customer like you. Buy Toyota!! Not from Mossy, they are equally awful. Buy from Kearny Mesa Toyota. If you need help in service, ask for Earnie, he was awesome!!

One star is a higher rate for this lossy service department. Stay out is my honest advice. The service reps for check-in are down-staffed and slow like xxxx. Each has a separate client database there for clients to communicate with the same rep in order to get things done. Their system is personal dependant no system dependent, which leads to service reps providing their phone number to clients so you are going to be under their time and poor judgment. Horrible is my ranking to this place.

Terrible service department!!! I HAVE 2022 ESCALADE UNDER MANUFACTURERS WARRANTY , BUT IF YOU DONT MIND LEAVING YOUR CAR THERE FOR DAYS AND GETTING A CALL STATING THEY DID NEVER GOT AROUND TO DIAGNOZING THE ISSUE , THEN THIS IS THE SERVICE DEPARTMENT FOR YOU. THE SERVICE MANAGER GARY IS NO HELP JUSTIFIES THEIR LACK OF COMPETENCY BY CLAIMIMG "DUE TO COVID", THEY DO NOT OFFER A CAR RENTAL , ALL THEY OFFER IS A LYFT, THAT CAN ONLY GO 10 MILES OUT SO IF YOU LIVE IN CHULA VISTA YOU ARE xxx OUT! THEY ALSO TELL YOU IF YOU WANT A DIAGNOSIS ON AN ISSUE BE PREPARED TO LEAVE YOUR CAR 3-4 DAYS, AND THATS WITHOUT A RENTAL, HOW DO THEY THINK PEOPLE GET TO WORK?DO NOT USE THIS SERVICE DEPARTMENT , THEIR CUSTOMER SERVICE IS NON-EXISTENT!

Jason Marino, awesome addition to your team, will bend over backwards to help you. Thanks Jason