This is the 2nd time they had an excuse as to why the work my 2016 Silverado was not done when scheduled. Fist time they kept it 2 days before even working on it. Excuse was 2 techs were on vacation. Appointment for this was made by them when they knew they would be short staffed. This time supposedly the tech that was going to repair a non working winshild washer pump when home sick. In all fairness they did get my oil changed and winshild wipers replaced. The worst part is I had to call them after 3 and a half hours to find out what was going on.

Very courteous, friendly, helpful, great at answering questions. Didn't mind if we wanted to drive more than one model, took all the time we needed.

Interested in a used vehicle was told it just arrived and was being serviced and I was first in line to purchase the vehicle. Was told wont be ready for a few days not really sure we’re gunna sell.. but we will get in contact Monday or Tuesday next week when the vehicle has been gone thru. I agreed and was patiently waiting the phone call to come look at the vehicle. I then received a voicemail stating there’s a deposit on the vehicle and someone else is purchasing!! Complete xxxxxxxxx!!!

Today I had a 7:45 appointment to have my oil changed, tires rotated and my battery checked. I dropped it off last night so they had it when they opened. I called at 9:30 to check on it because I needed to be gone from there by 10:30. I was told that he was working on it and it would be ready. I was dropped off at 10:15 so that I would be ready to go. I talked to the young man that was working at the computers and was told that he didn't know why the mechanic working on my car was working at a turtle's pace. At 11:00 I saw my car being hoisted up to change the oil. I had to go into the garage area and yell at the mechanic not to touch my car because I had to leave. They topped off the oil and gave me a certificate for a free oil change and tire rotation. Now I am inconvenienced and have to take it back for what should already been done. I have gone there for years but I don't know what is happening, but I don't think that it takes three hours and fifteen minutes to just change a battery. Needless to say I am more than irritated by the service I got today. Today's service would be a zero if I had that choice!

Sadly this is the closest gmc dealership to me and the SALES department isn’t the best. I have been in the last two times I had a lease that was about done to look for my next vehicle. Both times I was talked to like a young dumb kid, and had my time wasted after telling the saleman what payments I was looking for compared to what he tried talking me into. Now the service department complete different story they are kind let you know what is going on with your repairs. Would highly suggest for the service or auto body repairs only.

Just bought a car from John Thomson, AMAZING experience, he could not have been more helpful!! Got a beautiful car and the service was amazing. Quick and easy.