I purchased a 2023 Nissan Pathfinder from Balise Nissan in West Springfield, MA My salesperson, Wendy was very helpful throughout the process. Her knowledge on everything helped me feel comfortable buying from there. Even after the slender support and guidance was outstanding!! I recommend this dealership 100%!!

I purchased a used 2017 Nissan Sentra and had a horrible experience. I worked the deal out over the phone over the course of 3 days. I'm familiar with the Sentra's so I decided I didn't want too test drive it. My fault for not checking the car ahead of time. Because there was issues with vehicle. I arrived to do the financing and my salesperson Ricardo Rodriguez had asked me if i could come in early and i was told everything would be ready. I was unable to arrive early so i arrived a few minutes before my scheduled time and had to wait past my scheduled time. Nothing was ready. Finance manager did a great job with me but than it went downhill after that. The car was dirty and I was told it was washed but it had dirt, mud and black grease on it. The bird poop was understandable but don't tell me the car was washed if it wasn't. The vehicle wasn't gased up. So Ricardo drove me and my kids over to Honda to get gas. He doesn't fill it up and when I asked him a few minutes after i left he said the tank was full and when i come back to get some repairs done he would fill it up. He never did that and i have his assurance that he would in a text message. He offered to do this. I can afford my own gas but don't tell a customer you're going to do something and not do it. And when I filled up my tank later in week I saw that Ricardo lied to me and never filled it all the way like he said he did. there was a difference of 80 miles. I just don't appreciate being lied too. While we were getting gas i noticed a noticeable chip in windshield. Ricardo suggested that it gets filled or I claim it on my insurance. Not sure why I would claim it on my insurance when they clearly sold me a car with a chip in the windshield. There was body damage to trunk and bumper that never was fixed after service looked at it. The day i brought it to service i was given a loaner vehicle for the day. i was told i would be called when it was ready. Nobody called me to tell me my car was ready. from 2pm til 4:40 pm i tried to speak to someone in service and i left messages and nobody called me back. I asked to speak to service manager and was never transferred to him. i finally called sales and even though i was told i would speak to a manager i was transferred to Ricardo. Ricardo told me my vehicle was ready but again nobody called me to tell me this. I work til 5 and couldn't be there until after 5 so i had to wait til the next morning to pick my vehicle up. if someone could have just called me than i could have made other arrangements to get the vehicle. Peter and Richard the finance manager were good to deal with. Not happy with service and not happy with Ricardo. Ricardo talks a good game but also lies to the customer. I would never recommend this dealership to anyone. I felt good about purchasing the vehicle and Ricardo ruined the whole process for me. A customer shouldn't leave the same day he picks up the vehicle pissed off and annoyed. I wish I didn't even purchase this vehicle. I will never go to Balise again. I wouldn't even give a one star rating but the system makes you leave at least one star.

Always a pleasure to do business here thanks to GM Pete Homan , Richard Brotha finance, Adam and Gabby in service and sales Brandon. All are an asset to Nissan Balise. Rom the time I walked to the time I left I was treated like family. This is my 4th purchase here and will always be a Balise customer.

Talked to the sales person Wendy several times as I was located out of state. Made an appointment to drive there and see the vehicle. Did a test drive. Made a deal for the vehicle at their asking price. Put a $500 deposit down, Was told as soon as the title came in in their name they would make the bill of sale up as they can't legally sell it until they have the title in their name and it would be about 2 weeks. No problem. A week later they told me they were sending my deposit back and I was given the lame BS that they couldn't sell it into NY because they couldn't register it in NY with Covid. I told them I will register it and the guy put me on hold and never came back. Sat on hold for over 20 minutes. Than tried to call back and the guy ignored the call and voicemails to return my call so I tried Wendy and she did the same thing, even when the person that answered the phone said hang on she is right here. No additional explanation, just got ghosted. I had a friend call and inquire about it the next day and they were told it was sold so I can only assume one of the employees or friend of one wanted it instead. Just wanted them to be honest & not lie about things.

Wendy in sales is amazing. Richard in financing went above and beyond. I couldn’t be happier with the service they both provided. I highly recommend!! Thank you Balise Nissan in West Springfield.

From the time we walked into Nissan until we came out with our new car the sales person was excellent! Wendy Charbbonneau went above & beyond to help us through the whole process. The financial person, Richard Botha was also excellent in procuring our loan. I would recommend Nissan to anyone!