This was the absolute worst customer service. The financial team was stealing $4240 from me. They listed four different items that I did not purchase. They did finally agree to deduct those amounts after I said I would leave the car there if it was not addressed. They did then rewrite the contract and take all charges off. However I now have loan papers with all of the incorrect figures. They were rude. Never did they apologize for their mistake and my many hours there waiting to get it corrected. To start with they tried to give me an interest rate of over 7. My credit score was 826 and I paid $10,000 down. I should never have had to stress and cry and negotiate in such an unprofessional manner with a bunch of rude and even smart mouth young men. I will never go back and I can only hope that I can get the correct contract and financial papers. So it’s not over yet.

This dealer ship is an example of why they say don't trust car salesman and dealerships. They lied to me, manipulated used corrosion and basically stold money from me! They only care about making money not the average person. Don't trust them!

This review is for the Service department. I took my Prius in for a service/ multiple point inspection . Per the inspection when I left the dealership everything was Ok. He said the only thing that it required was a cabin air filter. I told him that was odd because I had just changed the cabin air filter myself a couple days prior. When I got home I went to change a headlight bulb and noticed the engine coolant reservoir was bone dry. I rechecked the paperwork they had given me and right enough it said they checked it and it was ok. When I pointed this out to Service advisor Hoagland he wanted to charge me another 175 to do a diagnostics completely ignoring the fact that their technicians were not really doing an inspection and just saying everything is ok. That was strike one for me. My wife has the Wyler package for oil changes and called to schedule one. They told her that she also had a recall on the car and to plan to drop the car off for 4 hours to get the service and the recall done. They even told her they hadn't had the parts for some months but now everything was in.I had to take a day off from work to drop her off and then to pick her up 4 hours later. When we went to pick up the car we were told that the car qualifies for the recall and that we have to bring the car back and now the recall would only take 1.5 hrs. When asked to speak to a Manager we were approached by Jason Purcell who non chalantly stated that he would notify his staff not to tell customers that. He was very dismissive to the fact that I had a wasted day at work for their error. When I tried to inform him about the issue I had with my car he turned around and told me " if youre so unhappy with our service why did you bring your car here" . As I was leaving I noticed that the maintenance required message was not cleared from the dash board.When I went back and asked him about this he rudely told me to learn how to read the manual and clear it myself. I told him I didn't pay the dealership for me to be doing this. Jason Purcell is extremely rude and condescending. When asked if there was someone higher than him he said he was the service manager!! However when I got home his card reads Assistant Service manager. So not are they condescending to paying customers but also liars!! Beware they dont really do what you pay them too.

I bought a 2024 Tundra Crewmax in July of 2024, and am very happy to say that I traded it off in December just so I never had to deal with that joke of a service department again. Starting from the manager all the way to the service writers. I wouldn’t let this place install a key into an ignition.

I'm currently in the market for a vehicle and shopped around and found vehicles at Jeff Wyler that I was interested in. I asked to receive some info about a couple of different vehicles and received a quick response from an associate. I continued to get three separate emails from three separate associates, almost like they were fighting over my potential sale which gave me a weird feeling. I still may purchase a vehicle from them but the experience so far hasn't been great and disorganized.

I leased my 2025 Toyota Camry LE through Bob Hearn at Wyler Indiana at end of August 2024. Bob is outstanding! in his professionalism, assistance and care through the whole experience. This is my 4th Toyota, 3 have been leased through Wyler Indiana, very satisfied with all these vehicles, my wife loves them too! Salesmen like Bob will keep me coming back. Thanks to all members at Wyler Indiana who assisted and reached out to me to address any concerns I had. A big shout out to Gene Post, Sales Coach at Wyler for his assistance and follow-up as well. I would have appreciated more assistance getting the car back to Louisville, but I understand the transaction was completed over the weekend and availability at Dealership was limited. Best Regards, Bob W.