I bought a used car with Colin and it was a great experience. He was patient, very knowledgeable, and super helpful--he took the time to find the right car for my particular needs. I appreciate all his help and would highly recommend him.

Dwayne was very good at explaining the results of my inspection visit. I appreciate that as I pride myself in taking excellent care of my vehicle.

I received service from Erin (Belanger)? yesterday on my 2016 Ford Edge. She helped me out tremendously with a problem with my “engine splash guard” under the vehicle that was dragging after losing a couple of bolts. This happened on the highway as I was driving to a Dr appointment. I was 30 miles from home and it was so nice to know that I was in good hands with Erin. I had called before arriving and she told me to come on in and ask for her. My visit was seamless and she/service dept had me out the door within 30 minutes and didn’t even charge me. I was dumbfounded as this type of service is simply not seen anymore. I told her I shop local but had previously purchased a Ford from them years ago and would certainly come back to them for a future purchase due to the 5 star customer experience!

Thank you Seth and team. The transmission replacement was great. The loaner was excellent. Thanks can't wait to pick it up. My local dealership told me to go elsewhere and so I did.

5 out of 5. Angela was top notch. By far my best dealership experience ever. I purchased a 2022 Bronco from out of state, and they made the entire experience painless and fun. From dealing with me over the phone, to having the vehicle and paperwork prepped upon my arrival. I was in and out in 30 minutes. If I buy another Ford, I’m driving the 3 hours to Grappone again.

We bought a new F350 today and it was such a pleasure to work with Sarah and Brandyn. Absolutely the best experience we’ve ever had purchasing a vehicle. Not only were they professional but we enjoyed their company while waiting. Sarah was so informative and helpful. Grappone Ford is lucky to have Sarah and Brandyn on their staff. Kathy Davis