Tell us about your experience with CardinaleWay Hyundai Glendora.
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Beyond the excellent customer service Cristian Juarez provided—including consistent updates, quick repairs, and an immediate rental car—it was clear that he genuinely cared about my car and my overall experience as a customer. I felt my car was in good hands and would definitely come back.
The service department is really slow and is not consistent. I waited over 2 hours for an oil change the last service and when I asked why it takes so long with an appointment, I was told “in a perfect world we would stop what we are doing to serve you.” I brought up the fact that appointments should allow them to anticipate needs and that’s the point of it. Then I got to my car and it wasn’t even washed. It’s disappointing.
I was called to come in with my vehicle to have it painted d/t a recall, which took about 2-3 months. They gave me a rental as they had promised. The sales associate/ customer service handed me the key and said it was parked over there and pointed to the vehicle across the way. I got in the car. The car was dusty and dirty, the gas tank was almost 1/2 empty, and the engine wouldn’t start. I had to wave down another associate to see what was wrong with this vehicle. The other associate got me another car and had me out of there quickly. After about 3 weeks, my car was ready to be picked up. The paint job was fabulous. It looked like a new car. Overall I’m a satisfied customer. Thanks!
The service department is what I was there for. I didn’t buy my Hyundai at that dealership, but they treated me like I did. My splash shield underneath my car came off in the heavy rains we had during Christmas Eve. They were able to salvage it and secure it. It was quick and painless when I thought it was gonna be a nightmare with the rain and the holiday. Very thankful for them.
The employees at this dealership made car buying a positive experience for me from the beginning with a follow up phone call about a car inquiry before I even stepped onto the dealership lot to the very end as I was driving away in my new car. Bryce in Sales and Art in Financing made this a smooth experience through and through.
Andrew and Yulie helped me and my husband with purchasing the 2026 hybrid palisade calligraphy trim and they were the best and extremely helpful. They both had amazing customer service and communication.
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