1155 W Chester Pike
West Chester, PA 19382
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Dominick at the West Chester, PA location was very helpful from start to finish of dropping off my vehicle for service to pricing out new tire options and explaining everything thoroughly. The Service Department is very clean and well-maintained and set up for people that need to wait for Service to be completed. Highly recommend this dealership for servicing your Ford vehicle!
I got to the dealership and was not swarmed or hassled. I walked right to the 2017 Ford Raptor. I walked inside and was met by Kevin Deets who I can not say enough about. He just asked me what I wanted the keys for to look at. I didn't feel like I was being pressured or pushed around. I was extremely pleased by how knowledgeable Kevin was about the 2017 Raptor. The whole process was painless and smooth from the whole team at Fred Beans Ford, sales/fianance/warranty. I would definitely recommend this dealership. And when they haves sales people like Kevin Deets it's a no brainner. Love My 2017 Ford Raptor! And will be back to this dealership when I purchase a new Ford!!!!
Everyone was friendly, very helpful in figuring out what we wanted compared to costs, got us the best deal. We decided on a used vehicle, and happy with that decision. I recommend this Fred Beans to anyone wanting to buy a car.
I was online search for an SUV and came across a used vehicle that was in Fred Beans used inventory. I inquired about the vehicle online and was provided an internet quote of $19,999. I called the dealership later that evening and scheduled an appointment to come in on the weekend to take a look at it and possibly test drive and maybe work some numbers. I loved the vehicle and following the test drive the salesman and I were discussing numbers and he came back with his first number at $21,798 telling me that this was a great deal and the lowest he could go on the vehicle. I questioned him that being the lowest number he could go and provided him with a print out of the online quote that I received from their internet sales rep. The salesman stood up and excused himself from his desk and returned with his boss (sales manager). The manager introduced himself handing me his business card. The Sales Manager told me that if the number that the salesman presented me in person was not going to work for me that they are very busy and gave me the notion towards to the door. I was completely thrown off by this as typically negotiations were start and we would work out a deal that we both could agree on. But apparently, the salesman didn't like that I caught him lying to my face about what his lowest number was on the vehicle and then instead of going back and forth with numbers I was quickly thrown the door. Ever since this experience, I will no longer consider purchasing a vehicle from this Fred Beans of West Chester and share with my co-workers, friends and family of my experience so they do not have to waste their time with poor customer service and a dealership that doesn't want your business.
My experience at FB's wasn't the greatest, but it was also not their fault. My girlfriend & I bought a car, felt cheated and returned it. The fact that we were able to return the car at all is a testament to their service. Our salesman was paitent and extremely friendly. He sat through almost 6hrs of my girlfriend's indecisiveness, my daughter's impatience and my bad attitude. We got an incredible deal on a good car, but we rushed through the paperwork. There were misunderstandings and too many family members got involved. In the end, FB took the car back with no questions asked. No games were played and there were no bad feelings. I would definitely recommend this dealership.
We found Fred Beans on this website. Their ratings speak for themselves. They made purchasing our new Escape a great experience. No pressure, very open about any and all rebates we were entitled to and we drove away in our new car that day. I would highly recommend Fred Beans to anyone looking for a new car in the Chester County area!
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