When my wife and I purchased our vehicle (2014 Grand Highlander), we experienced ongoing issues ("CV Axle failures") that were brought to your Dealerships attention. At that time, we were assured the vehicle was fine. After the problems persisted, you offered us “tires for life,” after we spent multiple trips trying to resolve the issue with the dealership for cv axle repairs and all of this was documented in our service paperwork. Recently, when I brought the vehicle in for its first tire replacement, I was told this would be the final time the dealership would honor that agreement. The explanation given was that the Service Dept. Manager who made the deal is no longer with the company and ownership has changed, they would not continue the arrangement. This is extremely disappointing. The commitment was made as part of resolving a legitimate issue with a brand-new vehicle purchased and with the number of times we were instructed that the issue was not an issue by the service department. Even though you want to excuse all of these issues with Lynch and the older service manager, let me at least add that some (I won't say most) of the Lynch employees are Allen Turner employees and I am no lawyer but typically someone purchasing a business inherits any agreements made by the original business. Now let me add my most recent interaction prior to finding out about the tire situation: I made an appointment online for the tire installation on 1/31/26 for an appt. date of 2/20/26 at 10:30am and marked that I would wait for the vehicle while work is performed. I never received any information regarding my appointment until I called service on 2/18/26, but my service provider was unavailable, so I did not receive a call back until 2/19/26. I was advised that they just ordered two types of tires and I could pick which one when I got there 2/20/26. When I arrived at my appointment time, no tires were available and I was advised I could leave and come back Monday. I mentioned I drove 1 hour as I always do for service to the dealership and I took off an entire day from work to make sure the tires were done so my wife can have her vehicle for the weekend, instead the service providers partner mentioned they had a loaner vehicle that just came available so I could drive home and leave my vehicle. Never did anyone say "WE ARE SORRY or any mention of "HEY WE MESSED UP", instead all I get is that you can come back and pick it up after we call you later that afternoon or the next morning letting me know the vehicle was ready. Well, I didn't receive a call until 2/23/26 at 1:47PM. So, yes you can blame the other on Lynch, but in the end your own customer service is not lacking. As a result of how this has been handled, you have lost a loyal service customer and future buyer. Unfortunately, I also cannot recommend the dealership to others based on this experience. Sincerely, Old Customer

This is the 4th purchase from this dealer and they always pull through. Ken and Jarvon are great at what they do.

The best experience I’ve ever had at a car dealership! They have been extremely responsive and willing to go the extra mile by giving me a ride and expediting parts.

Exemplary customer service and superior buyer-friendly atmosphere! Refreshments were available in the spotless and well-appointed waiting area!

Very friendly and professional staff! Sales rep Juan went out of his way to help me find my 4 Runner!

My experience was pretty solid, and was in and out once I figured what I wanted. A+