Rating: 1/5 Stars Worst experience I have ever had with a dealership. I purchased a used car from Land Rover Cape Fear after reviewing a Carfax report stating that the dealership had performed full vehicle checks and complete brake service. Within just 10 months and 7,000 miles, the vehicle unexpectedly required a full engine replacement and new brakes. To make matters worse, they kept my car for 3 full months to complete the repairs. Communication during this entire period was abysmal—I received virtually no updates or returned phone calls unless I repeatedly reached out and chased them down myself. To top it off, during a state inspection, they tried to claim the car needed a brake pad change and would fail inspection without it. When I declined the service, they went ahead and passed the vehicle anyway—a clear attempt to bait customers into paying for unnecessary work. Land Rover Cape Fear charges premium luxury prices but delivers completely substandard, inept service and atrocious communication. Save yourself the headache and take your business elsewhere.

I went to service department at Land Rover Cape Fear one time - and will NEVER go again. If I could give ZERO STARS, I would.

Called to have oil changed rotate tires and some warranty work. After several attempts to get a service person I finally got a person who took my number. Have not gotten a reply. Called a local shop they provided a loaner changed oil and rotated tires. Will drive to Raleigh to have minor warranty work done. What they don’t know I was going to possibly trade my 2023 Defender x for a 2024 Defender 130. Raleigh will get that business.

Mandy was our salesperson and she was fantastic. She was on top of things and very knowledgeable.

Purchased a $1000 wheel damage protection plan that covers any scrapes, scratches or damage to any wheel. Called to make an appointment and was told to bring the vehicle in on Thursday as that was the day the rim repair person was at the dealership. Upon arriving I'm told the vehicle was likely not going to be repaired today as it usually takes 24 hours to get repair authorization from the warranty company. Well...knowing there is generally a 24 hour wait on repair authorization, but the repair guy comes on Thursday, wouldn't it have been wiser to request that I come by on Wednesday and have damage photos taken so that on Thursday the repair can actually be done rather than dropping it off and being without a vehicle on two separate occasions?

Matt Meakin is the go-to-sales person for all your Land Rover needs. Matt provided continuous "Professional Customer Service" on answering all my questions on the used Range Rover Sport they had for sale. I was calling from out of town and I wanted to know a lot of details of the RRS they had in stock. Matt never hesitated to get me the information I asked in a timely matter. I gave Matt an offer for the RRS and even tho my offer was not excepted, Matt and Land Rover Cape Fear was still respectful and understanding. I wish we could of agreed to a deal however, I would recommend Land Rover Cape Fear and Matt to anyone looking for any Land Rover vehicle. They are all AWESOME!! Thanks.