August 2024 Undoubtably the rudest and incompetent used car salesperson and manager I have ever had the displeasure to meet. The salesperson had absolutely no clue about information on the vehicle he was trying to sell, and the sales manager was THE rudest person I have EVER met in ANY position of sales! I wouldn't buy a vehicle from this organization that hires such deceptive and incompetent people as I experienced at Wallace Subaru of Johnson City, TN. Bottom line, I will NEVER be back and will make sure I spread the word to others! Btw, after leaving Wallace Subaru of Johnson City. I proceeded down the street to another dealership and bought a car and drove it home that very same day. The salespeople were very professional. Since I wasn't doing a trade-in. They even drove my car to my home, which was in another city!

Best, smoothest, easiest, kindest, non pushy, informative, pleasant, supportive, fastest, experience in buying a car in 42 years of buying vehicles!

Jason Garrett was very helpful getting everything for a Subaru Forester purchase, including research to find exactly what was requested.

Sales team was good, helped us out of a vehicle that we were way upside down on when other dealers would not. The problem came with the service department. On the purchased vehicle we noticed a problem during the test drive. They fixed it, then 8 days later the same problem came back. They kept the vehicle for 20 days, and determined there was no problem. Despite the salesman saying he could see the splashes from the leaked fluid and smell it when I pulled up. And despite them filling it to the max line and 8 days later it being below the minimum line they say it is not leaking fluid. Despite the pictures I have of where it leaked a large puddle on garage floor they say it is not leaking fluid.

Best experience I've had at a dealership overall. Great cars and great service! Wallace subaru

Dealer was slow and inaccurate in their response. Eventually found out the listed vehicle was never really for sale.