Service department is very incompetent and had my car for 7 weeks for a transmission.

Extremely disappointed with Hyundai in general. This experience I've had with Hyundai on and off for two years has been a financial nightmare. I feel Hyundai itself did not take my concerns seriously as they decided to play with my time, my money and most importantly the safety of myself and my children. If someone tells you (which I did) that they do not know what is wrong with their vehicle, it's shaking, it's making noises, it's sluggish, the same issues are constantly being replaced over and over, you (Hyundai) should take these concerns seriously by making sure you have someone who knows what they are doing fix the vehicle. Not allow someone who is just a "basic" technician tell me the same things over and over that are constantly being fixed over and over and finally you decide to have a "master" technician look at the vehicle and now they supposedly found the main issue, which caused all the same issues that kept occurring. Had Hyundai had a master technician examine my vehicle in the first place, I would not be out of more than $5,000 to so call fix my vehicle!!!! This does NOT include over $1,100 in car rental fees. I am a disabled, single parent and cancer survivor. I do not have money to waste on the same issues that could have been easily fixed to begin with. Hyundai did not take my concerns seriously and I was often dismissed or ignored. I worked with Hyundai Consumer America and that too was a waste of time and effort, as I spoke with 5 different individuals who worked on my case. They were all very well aware of all my issues, concerns and what my vehicle did or did not have. At this point, I will never purchase another vehicle from Hyundai again. I've had the fuel system cleaned and the spark plugs replaced at least 6 times. Worked with two of their dealerships, spoke with 5 of their consumer department agents, have spent over $5,000 dollars on the same repairs in two years!!!! Again, not including the $1,100 for rental car fees. Now this dealership is telling me it was my catalytic converter and that’s why I had to keep replacing the spark plugs and fuel system pump. They also told me they didn’t see the problem before because they had their “regular” technician look at my vehicle instead of their "master" technician. Now that the master technician looked at my vehicle who finally said it was the catalytic converter and cabin air filter. Which will cost over $2,400 to fix. Are you kidding me? I am so done with this.

Never thought I would EVER give an auto dealership a rave review but these guys were awesome today! I took my Sorento in for recall service and when I dropped my car off I was completely ready to spend 1-2 hours b4 I could get a ride home. However, my service advisor Allysa was fantastic and I was being driven home in 15 minutes. She said it could take up to 6 hours but after less than 2 she called and said it was ready and she would send David to pick me up which he did. Quick in and out to pick up vehicle, no cost, no upsells, no "we noticed..." The whole process was quick, easy and painless! Thanks World Car Kia South!

Patrick, the individual who assisted me was very nice, knowledgeable, and quick to help. I ended up getting my car back from service half an hour early. Overall, the process was simple and well done. My only complaint would be when I first called the customer service operator(s) answered but did not listen to me and all I could hear was them laughing then they hung up. However, overall the in-person service and customer service was well done.

It's easy to access. Appointment was easy. Let me know of recall on the vehicle.

The customer service is great Fabian Gomez is the best in customer service and very professional