First of all, I went into their location right at Christmas of 2019 to buy the car that I have always wanted. They sell it to me with no issues. Then a couple of weeks go by and I try to reach out to the credit union who has my loan and set up auto payments. But to them I do not exist. There is no loan on my credit anywhere for this car. SO, I call the dealership AND email them repeatedly. Leave messages and everything. No response. I finally had to go in to find out what was going on. 2 months later.Oh We missed a couple of signatures. Here u go. Everything is fine now. But by this time I had already been expired by 10 days on my temp registration. I have to specifically ask for new registration because they were not going to give me a new temp tags. BUT WAIT, THERE IS MORE. I then go to their service department to get my oil changed and tires rotated. BUT they did not put the wheel lock key in the car when they sold it to me so they could not rotate the wheels. If I Theyhad a tire blow in the mean time, my car would be completely trashed because they would have to cut the tire off to replace it. then told me I can go to Volvo and buy new locks and have the old ones removed and they would reimburse me. Mind you they are across the street from each other. Then the person I was working with the whole time told me I could go across the street and get the receipt for the new wheel locks and extraction and they would deduct that cost from my oil change and tire rotation. Just in the amount of time for me to walk across the parking lot and the service advisor Bert told me he would need something from them to give him permission to do that. So I said call him. So he did and literally as long as it took me to cross the parking lot, he said oh no, we can't do that. We will cut you a check. So now I will be going across the street, getting more work don't just to come back and be reimbursed. ALSO AutoNation has a 4000 mile warranty on all used cars. The rear wheel sqeaks when I hit bumps so I asked them to look at it. Sure for 150$ we will do a visual inspection and tell u if it's covered. A visual inspection? Do u mean lift it up and put a flashlight on it? Yup. For 150$? Yup. Needless to say, I will not be returning to any AutoNation. And when people ask where I got my awesome car I will tell them somewhere else.

I have extended warranty up to 50,000 miles on battery. Battery died st 34,000 miles, spoke to 2 people from service. Both said your not covered l asked them to compensate for battery, blew me off. Told me to call Chrysler they deal with extended waranties. I own a Fiat 500L. There service department is the worst incompetent group I ever dealt with.I would never,ever purchase a vehicle from there dealership. Not even a skateboard. Worst service department 0 stars.

Rocket is the best customer service rep I have ever met-Professional, polite and very knowledgeable-they changed my oil in record time! Thank you autonation fiat north in AZ Great Job Rocket!

**WARNING** Scam artists, liars, cheats and they will sell you a bad car. They will jerk you around lie intimidate you and commit fraud at every turn. This is an absolute nightmare. Avoid it like the plague! I am warning you, you will regret it if you sign a contract with these people. They Will defraud you, no doubt! **WARNING**

This place is the worst! They have abhorrent customer service. Every time I try to call with a question about my car they either don't answer send me to voice mail or hang up on me! This is a company that screws you over and then leaves you hanging! Avoid them like the plague!

Had a minor issue with 2014 Fiat at purchase, service dept. was horrible then and I have taken my car all the to Airpark in North Scottsdale the couple times I've needed service, even though I live a quarter mile from Autonation. My transmission went totally out Oct 30th, while still under warranty. I let Chrysler Roadside assistance tow it to the nearest dealer, Autonation. BIG MISTAKE!!! They had it Monday, didn't say it was a total internal transmission failure until Thursday afternoon, kept says it was showing any codes. All the while I had no transportation. Finally let me have a rental Thursday evening saying they needed to "order" the replacement transmission, unbelievably it was SHIPPED and installed in less than a day, ready for pick-up Friday afternoon. When I picked it up, they had lost the tow hook cover for my bumper, and say that it was that way when they got it. I now have to order and pay to replace it or have a hole in my front bumper. Just terrible customer service. I will go the extra 20+ miles to Airpark, and NEVER use Autonation again.