After having purchased 7 (4 brand new) vehicles, I had purchased a Genesis G90 2018 with a 5/50000 warranty, 1 year ago, with lifetime free oil changes as I am a veteran. Today I was informed my warranty is no longer valid, my vehicle has 29219 miles on it, and after my last oil change it will now no longer be free. This dealer is nothing more than that, a car dealer… lies and cheats to his customers. I will never purchase another vehicle from him, nor will my family, and will encourage all to buy elsewhere. Glad to hear Mr. Diaz got his commissions. You are a model of society.

They needed 5 attempts, and 5 visits on my part, to sell me a car I already knew I wanted. I have no idea how they would handle something like communicating with customers without walking away and taking personal phone calls. The Himalayas would be weathered flat by the time they got all the rebates and numbers you requested 5 times. Humans would be extinct and superintelligent budgies would be running the planet by the time the managers even look up from their phones to interact with you. The Universe itself would be ending, with galaxies crashing into each other and time itself beginning to unravel by the time they finally let you see a car with the sunroof you requested . And during that time, they probably would have lost the key. Matter of fact, they did lose the keys and walked around aimlessly pointing fingers at each other like a horrible sitcom no one wants to watch! Angel and the other sales manager Icidro are just as oblivious to customer service shouldn’t be selling cars.

Sold the car offered to me during negotiations. Only after I sustained a credit hit for an APR quote, after I secured a car insurance quote for the VIN, and after I scheduled an electrician to come to my house. This is, hands down, the worst experience I've ever had with a dealership or a salesman. On April 5th, Roberto, a Yuma salesman, reached out to me to say they allocated an Ioniq 5 and stated I was "first on the list". It was offered to me at a 5K markup and did not have the configurations I preferred. Thus, I asked Roberto if they would be willing to sell it to me with a 3K markup instead. Prepared to pay the full price markup, I went ahead and got a car insurance quote for the VIN supplied and a 2.39 APR quote from my bank. Roberto declined my counter offer, as I figured. After settling for the full markup, then and only then, did Roberto tell me that the vehicle had already been sold by another coworker. If that wasn't enough, this salesman proceeded to lecture me about the market, like it genuinely justified wasting a whole day of my professional pay and a credit hit. Outrageous. The Dealer's director of Operations, John Baladi, did respond my complaint. However, at the time of this writing he has been unable to rectify the situation. Quite frankly he can't, unless he can allocate another VIN out of thin air within my APR quote window. This experience is indicative of poor coordination, poor communication, poor management, and unprofessional practices at best. At worst, it is indicative of a cold predatory practices where customers, working class people, are manipulated and discarded without the slightest consideration. Congratulations Yuma, you've managed to provide the worst experience I've had ever had with a dealership, and turn me off to franchised dealerships in general.

I have been a loyal Hyundai customer since 1999. In 2017 we bought a brand new Santa Fe. After around 40 months and 40,000 miles the paint(white)just started peeling off. I contacted Hyundai customer relations and got a “goodwill” warranty approved the get paint fixed. Now the service department won’t return my phone calls. Just seems to be getting the run around.

First of all I thought Jairo my sells man was great. I don't think Hyundai of Yuma is so great though. The wrong truck milage was enter on contract. Then I find out that I wasn't covered by my insurance even though my information was given at time of sale. Had I been in an accident I would of been screwed.

Could not ask for a better experience. Recently had a poor experience with a different dealership in town. Spoke with Felix and Angel who went above and beyond to complete the most effortless transaction I have ever had. David in finance made the paperwork portion streamlined (done in literally 30 minutes or less). The team was very attentive, caring, and nice. They understood our needs and addressed them perfectly. Top Notch customer service! Most of all, did not treat us like just another customer but like we were family. They have earned my trust and business for good.