I purchased a VW ID.4 from Kearny Mesa Volkswagen and was disappointed to find out that it has two active safety recalls. It's now been over five months since I was placed on the waiting list for a loaner vehicle so the necessary recall service can be performed. Each time I reach out, I’m given a different excuse for the delay. It’s frustrating and makes it feel like my safety concerns are being brushed aside. From my experience, it seems like they prioritize certain customers over others — there appears to be clear favoritism in how loaners and services are handled. A dealership should stand by its customers, especially when safety is involved.

Outstanding Sales Experience with Rod Joyner We recently purchased an ID.4 from Kearny Mesa Volkswagen and wanted to express our sincere appreciation for our sales representative, Rod Joyner. Rod was an absolute pleasure to work with. He was incredibly knowledgeable and helpful throughout the entire process. When he didn't have an immediate answer, he diligently researched the information and promptly got back to us. We were particularly impressed by Rod's commitment. He even went above and beyond by responding to our inquiries on his day off! Rod was articulate, concise, and extremely polite throughout our interactions. His professionalism and dedication made our car buying experience truly enjoyable. We reached out to several dealerships during our search for my wife's perfect ID.4. Rod quickly emerged as our clear choice. He expertly guided us through the process of purchasing our first all-electric vehicle, making it a seamless and straightforward experience. In fact, this was the shortest car buying experience we've ever had – from test drive to driving off the lot with our new car! We highly recommend Rod Joyner to anyone considering a VW purchase. He is a true asset to Kearny Mesa Volkswagen.

Hello. My name is Joe Edwards. I gave your dealership a one star review that can be seen here. I did not think it could get worse, but here I am. I was forced by my leasing company to bring the car back and you guys really screwed me over this time. I dropped the car off at 9:15am with the understanding that it could be here all day. I never received an update. I started calling to get an update at 5pm today. I ended up calling nine times in total and did not get any type of answer until I showed up at the dealership and demanded that I get my car back. Earnest was the service person this time and he actually lied right to me suggesting that I gave permission to have the car be here overnight. That is preposterous. I need the car for work tomorrow and the following day. I never would have agreed to that. Not one call was made to me even though I was promised an update. Is it standard procedure for you to keep a car overnight without notifying the customer? Again I find that preposterous. Needless to say I will never come back here for any type of service and I will be giving this dealership another bad review as soon as I can. I ended up having to argue with people here in order to get my car. This really is amongst the worst customer service I have ever experienced. Based on everything I have seen from this dealership I assume this email will end up in the trash immediately. I just thought you should know (whoever you are) that your place of business is just that bad. I will be contacting the owner as well FYI.

Service department is trash. Kept my vehicle for 3 days and initially it was for EOD. I left out of town and went in to pick up vehicle on a Sunday Nobody let me know that service is closed on Sunday Waste of time No loaner vehicle.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.

As always, what a great experience. The service member made us feel welcome and comfortable. Even though other fixes came up there was no pressure to get them done. And he explained the need so well. Highly recommend going here.