I brought my car to Volvo of Buffalo on Thursday 5/8, clearly informing them it was covered under an emissions specific manufacturer’s warranty, but the rapair wasn't contingent on the warranty, and knowing Volvo Corporate, I'd sort out any manufacturer push back. I clearly advised the car needed to be repaired by the following Thurs. for a 350 mile trip y teenage daughter was taking on her own. On Friday 5/9, they advised the manufacturer pushed back, so I opened a case with the Manufacturer,, and advised I'd proceed with the repair. The service representative informed me the part was would arrive by Monday 5/12 - and they could immediatly complete the repair to meet my deadline. I picked up the car for the weekend, paying a $247.50 “diagnostic fee" to release the car under the premise that would be applied to the repair. Despite this, the service writer falsely marked on the Repair Order that I had declined the repair — even though he had already ordered the obscure and costly part. On Mon. 5/12, I promptly contacted the dealership by phone to schedule the work. No one responded. After repeated follow-ups and email, I learned the service person from Friday was out until Thursday, and his colleage advised he'd look into it and “find the part and call back.” That never happened. On Tue. 5/13, I reached out again, this time to multiple staff members, only to received a terse email from the service manager saying he would now be my point of contact. Upon receipt of his email, I immediately called and left him a message, followed up by an email to him. No response. On Wed. 5/14, I emailed and called the serice manager again, desperate to get the car repaired by Thursday. He finally returned my second call at 3:40 PM, only to inform me the repair couldn’t be scheduled for "at least three weeks" — contradicting everything that two members of his team had told me earlier. Unfortunately, the car will be 350 miles away by then and must be repaired locally to pass inspection before returning to Buffalo. When I raised the issue of paying a redundant charge for having to work with a local dealer, the service manager indignantly insisted they had “earned it” for their five minutes of OBD2 scanner work. But he did say "I'm sorry you feel that way" - we all know what that means. This display of poor bussiness etiquette is tragic and obviously unacceptable. They took my money, wasted my time, and mismanaged my expectations so I was left scrambling. Their practices were deceptive, disorganized, and unprofessional and yet, the service manage had the arrogance to justify charging $247.50 for what was literally 5 minutes to plug in a diagnostic reader for a repair they clearly couldn’t deliver on. Ultimately, it makes sense - it's easier money to charge $247.50 for 5 minutes than to do actual work at $225 an hour.

This is to thank Dan Witkin for his superior skills and help with my 3rd Volvo car. Each experience is better than the previous. He is taking such good care of me. Makes the transaction so smooth and pleasant. So lucky to have him.

Joe was professional, knowledgeable, and patient through the whole buying process. Love the two cars !

Sales and service people are friendly and knowledgeable. It would have been better if they were more adept at accepting by ABA rebate form

Julian was very patient with my schedule. He knowledge of the vehicles made it easy.

Love the car !! Thank you so much during this process !! Repeat northtown family lease will be back !