Tell us about your experience with Walt Massey Chevrolet Franklinton.
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sales Dept.
service Dept.
finance Dept.
management Dept.
parts Dept.
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Great service I love to come to Walt Massey they great you and make you feel welcome and they always work with me and my needs and I would recommend them for my services again
Professional and caring Ask plenty of questions about the service I needed and provided updates during my visit
Courteous service, picked up my truck and immediately had me in the tracking system. Tracking system does leave a little to be improved, could not track my repairs. That being said I was notified as to progress at the end of the day. Received a call about 1-1/2 hours prior to vehicle being ready and was asked if I wanted it delivered or would I pick it up. After paying for repairs I was not happy about not receiving any paperwork on warranty and/or instructions for breaking in, probably does not need to be broken in. Called and asked about warranty paperwork and was told a service representative would get back to me, 3 days and still no information!!
Prompt Professional Courteous : appointment was timely with no waiting and prices are very reasonable ; happy
Trent always tries to get me in and out as soon as he can, no matter what the issue. Whether it's just a service or a bigger issue.
Great service and friendly people. It's always a pleasant experience at the Walt Massy dealership.
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