I would like to say special thanks to Alex and Patrick from the service department. They took good care of my Nissan Pathfinder, even that, the problem was very rear and unusual. It was done at the very professional manner. Five star service!

I received exceptional service from Jaymar and was impressed by how well he treated us. This is my third car from Nissan and he makes me want to come back again. He was very knowledgeable about the car and I’m happy that he’s the one who helped us. I even thought he was the manager! I really appreciate it. Thanks to him, we left smiling.

Eddie Jorge and Jaymar were excellent in aiding me get a new vehicle. Their kindness, keen intelligence and overall ability to communicate made this process so easy. I would highly recommend them both to anyone that needs to purchase a new vehicle. I left feeling awesome. High customer satisfaction for both these guys!

Today, I took my Sentra to Nissan Darcars for a technical problem. Mr. Nelson Meza immediately solved my car problem. Thank you very much for the quick resolution.

I took my car in for a differential fluid change and a checkup. They mentioned that the vehicle made noise while being tested. They were aware of the noise prior to this service but did nothing about it. I'll have to pay a diagnostic fee to figure out what's causing the noise. After giving the mechanic permission to complete the diagnostic test to inform me about their findings, the only thing they can think of is whether it could be the transfer case or the wheel bearings. Which one is it? As a certified mechanic, you should be aware of what it is. and running the diagnostics would confirm that it was the problem you may have had in mind. My husband and I asked to speak with the mechanic who worked on the vehicle. We were denied speaking with the mechanic because the manager stated that it was against Nissan policy. That is absurd. If customers declined to not bring their vehicles to the service department at Darcars Nissan, everyone will be out of work. We need you just as much as you need us to keep the Nissan dealership afloat. No one is technically purchasing cars at the moment. So, it’s up to the service department to bring in the revenues. My car noise issue is still not resolved.

I still hate that the dealership that used to be on Old Georgetown near Pike & Rose closed. This location and its customer service are very mid. It’s not very welcoming, some of the guys are friendly, but I always feel mislead every time I go. I recently took my car in for an oil change. I made the appointment online and selected to get a loaner so I could get to work on time. However, when I got to the dealership I learned that they actually don’t have loaner vehicles and I’d have to walk over to Toyota to get a rental. The only car they had available cost $100 for the day. Absolutely not! They really need to update their online booking system to reflect what they do and do not have so that people can plan accordingly. Furthermore, if you have to continue dealing with these people because they are the only Nissan dealer in town, I encourage you to always check their website for service specials. The Nissan service techs will NEVER tell you about the online coupons. You have to mention it! And make sure to mention the coupon BEFORE your service because they will try to act as if they can’t change your paperwork if you mention the coupon after your service is complete but not yet paid for. This what I’ve experienced in my last few years of dealing with them.