From the moment we walked in the door until the time we left we felt like we were at a familiar place. We never visited before but it just felt good. The people and atmosphere was great. Chuck Stevens Ford will be my place to buy my vehicle in the future

Okay, I made a offer for a vehicle online from this dealership. The sales Manger ( not really a sales manger), told me about the vehicle and didn't disclose any problems with suv, and pictures online looked well. Sale management said that they couldn't sell for this price but we left it at that and I gave the dealership what I could pay for a used vehicle. Four days later the sales manger( later found out that wasn't a sale manger) call me back on the phone and said did I still want the suv for that price. I said I didn't and was told that he would start paperwork, I agreed and said I would come by with check and drive and we could finalize then if everything checked. Still was under the impression everything was good. No info for two days, I reached back out and then was told, the deal was off via text, because he couldn't get to the price agreed apon. I call and talk to the salesperson ( not a manger) and he basic just left it at the point of he couldn't get price to where it need to be. Call general manager and told him with no response ( not that I wanted or need one but just felt gm need to know) he then disclosed vehicle wasn't drivable do to transmission issues. Info gm that would buy from this dealership at this point anyway and he just went on and on about we didn't have a deal and the dealership didn't do anything wrong. So glad the purchase fell thru, feel like if you have to do business this way people should know. Just my opinion

We were visiting the Mobile area and had an issue with our battery. The service department got us in immediately, diagnosed the problem, and got the new battery in a very timely manner!!! Everyone was extremely helpful and kind!!! We feel like they were a God send!!! They even said that they didn’t know how the car restarted because the battery was so damaged!!! We are very glad they were there for us!!!

The entire staff was very friendly and helpful. Our salesman Robbie was very personable and helpful. Everyone went out of their way to make this new car purchase a pleasant experience.

Korey, Shannon, & Todd were all good to help at getting my purchase. This was my first time making a deal with Shannon and Todd but my husband and I have talked with Korey several times and he always gets us what we wanted and a good deal. They all three need to be recognized as doing a great job.

The entire crew at Chuck Stevens was incredible! We live on the north side of Atlanta and had been searching for a very specific Ram 1500 for almost a month. My husband and I were up late every night looking on all the car search websites and finally find what we were looking for at Chuck Stevens. We put a huge emphasis on Customer Service, especially when we are vehicle shopping, so no matter how good a vehicle is we will not purchase one unless the customer service matches up. It was late at night and my husband sent a message on the vehicle and within five minutes Korey (the dealership manager) had responded. From that moment forward, he was diligent about answering every question we had effectively and efficiently. There was zero pressure to buy the truck, just open, honest communication. At this point, we had actually narrowed down to three trucks and within 24 hours my husband knew this was the one solely based on the excellent customer service. They took our verbal commitment that we would be driving down from Atlanta the following day and that they would reserve the vehicle. This was a used vehicle and they even fixed a small dent in the bumper. We were able to handle 95% of the transaction before we got there. And when we pulled into the dealership Brittany (the co-salesperson with Korey) was waiting outside by the truck for us. They all greeted us, asked us how our drive was and if we needed anything to eat or drink. They let us transfer all our personal items from our trade-in to the new truck before we even did the transaction (it was late, cold and rainy). We completed the remaining 5% of the transaction with Cameron, who was also extremely knowledgeable and helpful, and then we were on our way. We’ve had a couple questions since we left and Korey answered them immediately. It’s clear they run their business based on trust and value of the customer. We just bought our truck yesterday and have already passed on their info to multiple friends and family. Even though Chuck Stevens dealership is five hours from our home we will definitely make the drive for any future cars we need.