You have a question they will never answer the phones unless they call you with bad news and then they want more money..Absolutely, terrible place to take your car for repairs...Go somewhere else or you will regret it

Second car leased from Ricart within 10 months. Staff was friendly, no pressure, and very happy with the first lease. Very satisfied with the deal and the entire process. Case is very easy to deal with. Followed-up well and was patient and prompt during the entire process. During the post sales, both Mya and Andrew were great to deal with during the paperwork process. Also a nod to Sean Johnson in sales for answering some questions and again, another positive attitude.

When car shopping I expect the sales associates to educate me regarding a vehicles features and equipment. I'm an extremely uncomplicated car shopper. I usually come in well prepared including mentioning features I desire to have and features I can do without. I expect to be told accurate information! Especially when I asked not once but at least 20 times if said vehicle has ALL of the EXACT same safety features as the vehicle I'm turning in. I even called out the required features by specific name. I was told yes many times. As a consumer I can't possibly know all of the features on all of the new vehicles between each model and trim level. I expect the sales associates to know this information and to provide me with accurate answers. Furthermore the staff presented me with two extremely compelling choices: a Kona Limited and a Sportage PHEV. They knew I loved both options so much that I was about to just flip a coin to decide between the two as the monthly payment was identical. They had every opportunity in the world to inform me that the Kona DOES have the features I wanted but the Sportage does NOT. My choice would have been made on ACCURATE details. Instead because I was given INACCURATE information I went with the Sportage. Now I'm stuck with a vehicle that doesn't have what I was told it would. Heartbroken and livid.

I brought my Kia Sedona in for an extended warranty repair that was sent out from Kia America. It has been over a month and they still have not started on my van (brought it in on 6/24/24) The service manager said that they were waiting to hear back from the district manager to get the okay to start on the work. This past Wed he finally said he would skip the district manager and submit the claim to Kia which I believe should have been done in the first place.

Excellent service from all the staff! I’d recommend them to other potential customers l talk to.

It was Desmond for me! Amazing experience. He made me feel important and he listened. He wanted to know my thoughts and he was respectful. The level of knowledge and professionalism was astounding. I would hire him in a heartbeat. Keep this guy around! Very lucky to have him.