I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

I called this dealership since it was the closest to my home and wanted to see if they would accommodate me seeing if a $50,000+ vehicle would work in our garage. We just wanted to pull it in the garage, see how the clearance was on the doors, and bring it back. Maybe a few more miles than a standard test drive. I talked to David on the phone and he said they might be able to help but to stay by my phone because it would be during a certain time, if they were able to do it at all. I agreed and they actually called me the next day at about 4pm. I told them I could wrap up what I was doing and be there in 35 minutes, they said that would work. I got to the dealership and Gerry asked me what I am looking for and if I am going to purchase it tonight. I advised them if they had a Plug-in Hybrid Sorento in Light interior/Exterior color, I would buy it tonight. Gerry, I assume the manager, said okay and told the salesperson to grab the keys and they both went inside. It was taking them about 5 minutes or so to grab the keys, which was odd, and then they came out without keys. That’s when Gerry told me that they were not going to be able to accommodate my request. While they were grabbing keys, he checked the computer system and found that no vehicles were en route that fit our color request. Gerry said they couldn't let me test drive the car because of that. I just walked away since it was a perfect showing of their lack of respect for customers and people in general. They don’t care about wasting people's time, resources, or standing behind their word. It was a PERFECT showing that they only care about sales and how basic and deceitful they truly are as sales people. THANK YOU Kia of National City, for making sure I will NEVER be a customer at your dealership and showing who you truly are!

I’d like to thank everyone at Ball Kia for being so patient with me and finding me the best deal they could offer for my dream car. They were all so kind and welcoming! Also they were very communicative and contacted me right away once my car was delivered. I would definitely recommend this dealership for anyone in the market for a Kia.

I didn’t plan on leasing a 2022 Kia Telluride the other day but I’m thrilled I did! A BIG THANK YOU to Alejandro, Jerry and Robert for being so pleasant to work with. You all were so attentive, kind and caring. You all went above and beyond to make my leasing experience top notch. This is now the 3rd car I’ve leased from the Ball dealerships. I will not be going anywhere else but Ball dealerships. They have the best and most professional people in the car business. I love my new car!

Thank you to Raul and Gerry for your dedication to getting me the best price and for working with me so patiently. I love my car! I enjoyed my entire time from the test drive to finance. You can tell how much they love their jobs and care about the people. I even needed help working my smart key a few days after getting my car and both gentlemen were there to answer my call and get me the answers. I hope to send my friends and family their way! Can't wait to see the Kia team again soon...

Great staff! From the salesman Marco to the finance department. Everyone was friendly and a big help!!