We were looking for a white Tiguan with 3rd row for our nanny - they didn’t gave one in stock, but within minutes were able to get approval to trade one from another dealership. I wasn’t able to go the next day to pick it up, so they delivered it to our home on Carmel. They beat Seaside an Salinas lease deals and were much much more pleasant and responsive.

We just got home from buying a VW, and I couldn't have had a better experience! From the very first greeter to meeting our salesman Richard, who listened and dialed in exactly the car I wanted. Richard gave us so much useful information on the car, and was professional and polite and everything one would expect from customer service. But everyone we crossed paths with was great. No huge pressure, no one pushy or intemidating. This is my second purchase from this dealership, and my 4th VW and I am more excited about my new ride then I could say. Thank you Richard for making this such a comfortable experience. Mahalo

We purchased a 2018 Volkswagen Atlas from Richard Brabo. Richard was extremely helpful during and after the process. Richard was very knowledgeable with the Volkswagen line and was able to answer all of our questions during and after the process.

So I was interested in trading in my 2016 GMC SLT 4x4 Crew Cab truck for a 2017 Dodge Charger, in white in either Daytona or Skat Pack. Jonathan Dasig "Jonny D" was the sales rep that I dealt with. As soon as I arrived at the dealership on 7/7/2017, Jonny noticed me right away. I told him he had previously talked to me about my trade in and what I was looking for. He took down and looked at the specs on my vehicle. He then had a 2017 Dodge Charger Daytona in White ready for me to look at. He gave me a walk through of the vehicle and explained all the upgrades. When then took it for a test drive and it was amazing. We then went to crunch the numbers, I got a good deal on my trade in, during this experience Jonny was very professional, easy to talk to and explained every step and detail thoroughly. Once the deal was done Jonny had the vehicle detailed and fueled. He then went over an in depth explanation of the screen menu display. He set my phone up, stations in the radio, seating preference and answered any additional questions I had, it was nice dealing with one person through my car buying experience then multiple individuals. At the end I noticed I didn't have a front license plate holder, Jonny showed it to me right away. I'm a police officer and would be a hypocrite if I wasn't in compliance with the law. Jonny without hesitation had the front license plate holder put on. Out of all the car buying experiences I had the was by far the best. I would be glad to keep doing business with Dodge in Santa Cruz. Jonny definitely made the experience amazing and was a subject matter expert in his knowledge of the vehicles he sells.

Very friendly customer service. Easy to schedule. Eric takes time to answer my questions without bein g condescending like some organizations. Price is high for comparable service at a shop that is not a dealership.

Everytime I need to come in for service, I get an appointment within only a day or two, most of the time, the next day. They are always so friendly and accomodating. A car dealership is one of those places you would not be surprised to get less than great service, but time and time again, I am blown away by how helpful and informative the service is. The other day, a piece came off the back window wiper, but I did not notice until a few days after my service appointment. When I called to inquire whether or not they thought it could have come off during the service, Branden was quick to take care of it. After looking in the shop, he ordered me a new part without a second thought. I realize that this piece could have fallen off elsewhere, or been tampered with out on the street, and it would have been just as easy to charge me for the replacement part instead of taking care of it. That kind of customer care is what will continue to bring me back for the long term, and I will always go out of my way to recommend this dealership and service department to others. Thanks!